Your Customer Service
Just Got A Whole Lot SMARTER.

Contact Center Features

Introducing our Smart Contact Center.

Watch Our Video Here

Leverage Today's Technology For Tomorrow By Transforming Your Contact Center

Make Data-Driven Decisions Based On Your Contact Center Analytics

Get a clear view of your Contact Center moment by moment, 24x7x365, with real-time and historical data visualizations.

Determine the busiest time of the day, week, month, or year.

Analyze inbound call statistics.

Identify call traffic per queue.

Supervisor Access To A
Service Level Agreement Report

Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.

Automatically Generate Scheduled Reports Sent Via SMS/Email/Dashboard

Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.

Analyze and Evaluate
Contact Center Engagement

View a summary of the team’s performance

Talk time.

Answered calls.

Cancelled calls.

Total session time.

Hold time.

“Our business is not managing a phone system. It is saving lives – and SmartChoice has enabled us to keep our eyes on our mission.”

Robert Parkinson, Chief Financial Officer at Turning Point, Inc.
Smart Contact Center User

View Contact Center
Productivity And Efficiency

Follow calls in real-time by view live wallboards of the Contact Center call activity.

Talk time.

Answered calls.

Cancelled calls.

Total session time.

Hold time.

Contact Center Omni-Channels

Our omni-channel platform reaches customers where they feel the most comfortable, enhancing customer engagement and loyalty.

Live Chat: Engage with customers through the live chat feature on your website with Microsoft Teams.

Call Queues: Customize your call queues and lower your customers’ wait-on-hold times.

SMS/Text Messaging: Reduce client wait time by sending crucial information via SMS.

Sentiment Analysis

Hone in on your customer’s opinions and emotions to identify new opportunities and successfully market your products.

Use language processing and text analysis to systematically identify, extract, quantify, and study information.

Discover polarity rates by observe feedback through the Smart Contact Center’s ability to determine polarity rates.

Experience The Benefits Of Utilizing SmartChoice’s API’s To Integrate With Multiple CRMs

contact center

Bill back and call accounting software.
Determine the callback metrics (Quantity of callbacks per queue).
Outbound SMS sending.
upload live call recording.
View call and SMS history.

Empower Agents To Deliver An Exceptional Customer Experience With The Ability To:

Proactively make
decisions based on
real-time analytics

Integrate all
communication
channels

Establish and monitor
key performance
indicators

Simple task management
via automated
response system

Reduce
operating
expenses

Reach your team’s full potential!

Improve Your Experience From Every Point Of View

Customers

contact center

Ben C.

Connect with customer,
act smart, and solve
problems in real-time.

Agents

contact center

Ashley O.

Provide your
agents with the
tools to succeed.

Business

contact center

Jack M.

Keep track of agent performance and deliver high-impact results for your business.

Looking to integrate your Contact Center with Microsoft Teams?

See our Smart Teams Solutions

Trusted by Numerous Industries

What Clients Are Saying

US IT Manager

“I wanted one company where I could call one number, and the company would immediately take care of it. I experienced multiple issues in the past, causing a lot of lost time and, more importantly, lost money”

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IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”

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Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice”

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Stephen Yap

uniQure

IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated”

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Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set”

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Facilities Manager

“I am accustomed to excuses and missed due dates, but SmartChoice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button”

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Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators)”

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IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice”

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Systems and Network Administrator

“We were already using SmartChoice for voice services and they have done a fantastic job and have an incredible track record. We were given a great timeline without being overcharged. The field engineers did an amazing job, and everything turned out exactly how we hoped it would. This is one of the best new additions to the company we have this year, and we are delighted to have this”

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