Topology Map

A Smart Network Built to Secure Your Business

Capacity

Scale Infinitely
Full-scale testing laboratory

With over thousands of users relying on SmartChoice, we handle 10’s of millions of minutes of voice traffic and billions over the years. Today our data centers are equipped to handle twice that capacity, which leaves us plenty of room for growth. To keep expansion efforts from ever affecting our customers’ phone service, we maintain a full-scale laboratory environment to thoroughly test any network changes before we thoroughly roll them out.

Architecture

Vendor neutral
Commodity-based servers
Three layers of failover redundancy

We don’t expect our servers to operate indefinitely without failure. We know from experience that any equipment can fail. When it comes to network availability and “up-time,” we believe the best approach is to build multiple layers of redundancy into a vendor-agnostic, commodity-based architecture. We also believe that our architecture IS our technology—which is why we treat this knowledge as strategic, closely guarded information. We don’t reveal the details of our configuration to anyone. We utilize many load balancing and failover technologies to keep our telephony systems continuously up and running. For example, we designate primary and standby servers in each of our data center locations to maximize redundancy

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What Clients Are Saying

– US IT Manager

“I wanted one company where I could call one number, and the company would immediately take care of it. I experienced multiple issues in the past, causing a lot of lost time and, more importantly, lost money.”

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IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs.”

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Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice.”

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Stephen Yap

uniQure

IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated.”

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Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set.”

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Facilities Manager

“I am accustomed to excuses and missed due dates, but SmartChoice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button.”

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Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators).”

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IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice.”

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Systems and Network Administrator

“We were already using SmartChoice for voice services and they have done a fantastic job and have an incredible track record. We were given a great timeline without being overcharged. The field engineers did an amazing job, and everything turned out exactly how we hoped it would. This is one of the best new additions to the company we have this year, and we are delighted to have this.”

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