Case Study:
Esteemed Law Firm Implements UCaaS Solution, Empowering Attorneys to Win Cases on the Go
Company:
Legal Company
Value/ROI:
- Significant cost savings on their communications system
- Improved customer service
- Increased employee productivity
Project:
- Implemented UCaaS Solution
- Integrated with Microsoft Teams
- Established voicemail to text feature
Key Takeaways:
Introduction
This legal company is a full-service law firm that serves a broad range of legal needs across the United States. Its specialties focus on family law, divorce, personal injury, estate planning, and much more.
Initial Challenges
The legal firm was using a traditional telecommunications system for all its voice needs. Their phone system was extraordinarily costly and unreliable.
Between purchasing the phones, subscribing to voicemail services, and paying the salary of a receptionist to answer and transfer calls, the costs added up quickly.
Before making the switch to SmartChoice, their facilities manager knew they required a technological change. Their ultimate goal was to have a technology partner that could increase revenue and provide a dependable solution.
The Smart Solution
SmartChoice empowered the highly mobile team of law professionals through their UCaaS solution. They enabled the law firm to engage in audio and video calls from anywhere, allowing team members and staff to engage clients while on the go. When attorneys are out of the office, their desk phones are programmed to forward calls to their cell phones or associates. Additionally, Microsoft Teams provides them with a single point to manage all of their communications.
Not only has SmartChoice improved customer service and increased employee productivity, but it also allowed the law firm to save costs on their phone system.
Products and Features
UCaaS services are ideal for companies who want to gain control of their voice and data networks – at a price they can afford.
There are many advantages through a cloud-based system, including ease of use, scalability for a growing business, and business unification.
Additionally they integrated their voice system with the Microsoft Teams platform.
“I am accustomed to excuses and missed due dates, but Smart Choice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button.”-Facilities Manager
“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators).”-Facilities Manager
