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Smart SMS Features.

Send and receive a business text message from
anywhere with your business number.

Smart SMS

What is it?

Smart SMS is the ability to send and receive business text messages through SmartChoice’ mobile app.

What can it do?

Smart SMS is ideal for enterprise leaders who need to send automated messages and reminders to their customer base. These messaging programs can run promotions, improve customer service, provide tips, send survey links, alerts, and more.

What is it for?

Enterprises looking to increase their connection with their customers.

How Does SMS Work

Inbound SMS Process

Outbound SMS Process

Add SMS Responses to Your Auto-Attendant and Improve Your Customer’s Experience.

Reduce the need for an agent, and help your inbound callers get information faster by sending text messages responses to their questions.

  • Attract more customers
  • Communicate faster
  • Develop brand loyalty
  • Drastically improve ROI
  • Increase sales
  • Promote convenience
  • Reduce customer wait time.
  • Streamline answers.

IVR via business text messages

Smart SMS Case Study

A large regional public health service reduced its call volume 60% by sending business text messages to its customers.

SMS – CRM Integration

Allow organizations to receive text messages from their customers via a third party CRM Integration:

  • Salesforce
  • Zendesk
  • Zoho
  • Oracle
  • Redtail
  • Freshsales

CRM Integration Features:

  • SMS Messages.
  • Timestamps.
  • Track Activity.
  • Find Old Messages.
  • Share Responsibilities.
  • Link SMS to Customer Account.

Use BULK SMS to Connect Faster With Your Clients.

Through SmartChoice's
Omni Portal You Can:

Instantly send business text messages to a group of clients or streamline communications within your enterprise.

Simple and Easy to Set-up

Create and upload
the SMS customer lists.

Craft your message to send
to customers or your own enterprise.

What Clients Are Saying

US IT Manager

“I wanted one company where I could call one number, and the company would immediately take care of it. I experienced multiple issues in the past, causing a lot of lost time and, more importantly, lost money”

IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”

Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice”

Stephen Yap
IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated”

Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set”

Facilities Manager

“I am accustomed to excuses and missed due dates, but SmartChoice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button”

Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators)”

IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice”

Systems and Network Administrator

“We were already using SmartChoice for voice services and they have done a fantastic job and have an incredible track record. We were given a great timeline without being overcharged. The field engineers did an amazing job, and everything turned out exactly how we hoped it would. This is one of the best new additions to the company we have this year, and we are delighted to have this”

Ask SmartChoice How We Help You Be Compliant

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Industry (PCI)

General Data
Protection Regulation

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