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Smart Business Communication Features.

One dependable and robust cloud communications solution with all the features you need to run your business.

SmartChoice Highlighted Features

SmartChoice's Business Phone Features are ideal for companies of all sizes and types

Create and design custom interfaces geared specifically to your company’s preferences.

A pre-recorded response allows callers to press a key and be routed to the associated destination.

Listen to important calls in private, or join in to speak with internal and external callers.

Add or modify a large number of users or a large number of phones/device profiles.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to recognize whether an extension is in use or not. The extension will light up, and allow an Admin or Executive user to monitor and answer that extension.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Set your office phone to ring to another device. This can be configured through a phone or a web portal.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to put a call on hold from one telephone and continue the conversation from any other telephone from any location in the world.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

Record and store phone calls up to 2GB.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to review call activity in real-time and place report in a CSV file.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

A feature that pre-screens a caller by asking for their name/message before connecting both parties with one another. The receiver then has the ability to choose whether to be connected with the caller or send them to voicemail.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows a call receiver to control whether an incoming caller should wait, is to be transferred, or forwarded to another person when on another line.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows an Automatic Call Distributor (ACD) to route calls intelligently.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to create a branded and customizable call center to organize a conference call with many participants, using a dial-in number and PIN code at any time.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to seamlessly integrate your business phone solution with customer relationship management software such as Zendesk, Oracle, ZOHO, Office, Salesforce, Fresh Sales, and Redtail.

Available for:
UCAAS, and Smart Contact Center

The ability to have a caller on hold to hear a user-created message.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to have personal and corporate directories programmed on a phone.

Ability to have personal and corporate directories programmed on phone.

A guaranteed method to ensure you never lose service during an outage or natural disaster.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows a user to configure different ring tones for different callers/departments.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows a user to set their phone status to ‘unavailable’ which will allow calls to be directly sent to a voicemail without ringing their extension.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to use your computer mouse or fingers to easily answer, hang up, and transfer calls within your network.

The ability to customize inbound/outbound caller ID with a specific phone number and area code.

The ability to bypass an auto attendant or receptionist and reach a user directly with their personal number.

Allows a user to monitor a busy extension and automatically establish a call when the busy user on the other line becomes available.

Two-way audio communication via intercom.

A browser-based plugin that allows a user to click a phone number in a browser and have the number dialed directly from the user’s phone.

Enables an automated computer system to interact with your customers over the telephone while prompting a computer system to interpret and understand verbal communication from human callers.

LDAP (Lightweight Directory Access Protocol) is a software protocol that enables users to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet.

Allows a user to receive an email notification anytime a phone call is missed.

Create a pattern of digits that users can dial to make calls inside or outside your business.

Make calls directly from your Outlook window.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to communicate one-way announcements to other parties.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Ability to create enterprise-wide PIN codes to make outgoing calls.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Ability to see which users/extensions are available, already on a call, or holding from user’s desk phone.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows an administrator to route incoming calls to multiple departments/extensions that are included in a Ring Group, where any member of the group can answer.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Provides instant hotline intercom between two phones.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Keep your information safe by sending and receiving faxes through the Omni User Portal to ensure the security of your company and your clients documents.

The ability to block a specific number from calling your company.

Ring phones in a predetermined sequence until a user or voicemail picks up.

Allows receptionists or administrators the ability to identify the number or extension that the caller is calling from.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to ring different phones simultaneously.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows a user to log in with a single ID and password in several related, yet independent, software systems.

Smart Lit Buildings provides high-speed internet up to 10 Gbps, giving a direct connection to the Smart Choice network.

It is an on-location solution, for reliable and redundant internet services, it can function as the primary connection or as a fail-over solution for any existing Smart Choice Service.

Back up all your critical first responder lines 24x7x365 with a state-of-the-art internal Li-ion battery-powered device and 4G LTE technology.

The ability to send and receive text messages on your desktop computer or mobile device.

The ability to take your business number with you wherever you go.

The ability to set up personal speed dials from each phone.

The ability to integrate your business phone number with your Microsoft Teams account.

The ability to hold a conference with two people, for a total of three parties on the line.

A VoIP system that forwards inbound calls so that users can receive them on various devices.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allows callers to request a call back from a busy user once a user is available.

Computer-generated voice prompts.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to receive voicemails to the user’s email address. Provides a text transcription of a voicemail in the body of an email, as well as an audio file as an attachment.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

Allow voicemails to be transcribed into text that can be sent to a designated email address.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to view current phone users, voicemails and transfer calls via a web client.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to view current phone users, voicemails, and transfer calls via a web client.

Available for:
UCAAS, Smart Contact Center, Smart Choice + Teams and more.

The ability to administer your phone or system through an online portal.

A basic access control mechanism that allows you to manage different points of access.

Epots wireless feature

Learn About Smart EPOTS Wireless.

Back up all your critical first responder lines 24x7x365 with a state-of-the-art internal Li-ion battery-powered device and 4G LTE technology.

Turn your existing phone system into a Smart UCaaS (Unified Communications as a Service) platform.

Integrate advanced features and oversee call operations without purchasing new hardware.

Hosted

SIP

PRI

POTS

allworx ucaas unified communications hosted features

avaya ucaas unified communications hosted features

cisco ucaas unified communications hosted features

mitel ucaas unified communications hosted features

nec ucaas unified communications hosted features

panasonic ucaas hosted features

shoretel ucaas hosted features

ucaas hosted features

To learn more about how your existing PBX can integrate with Smart Choice’s VOIP solution, contact our team today.

Looking for a VoIP Solution?

What Clients Are Saying

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– US IT Manager

“I wanted one company where I could call one number, and the company would immediately take care of it. I experienced multiple issues in the past, causing a lot of lost time and, more importantly, lost money.”

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IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs.”

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Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice.”

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Stephen Yap
uniQure
IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated.”

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Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set.”

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Facilities Manager

“I am accustomed to excuses and missed due dates, but SmartChoice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button.”

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Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators).”

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IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice.”

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Systems and Network Administrator

“We were already using SmartChoice for voice services and they have done a fantastic job and have an incredible track record. We were given a great timeline without being overcharged. The field engineers did an amazing job, and everything turned out exactly how we hoped it would. This is one of the best new additions to the company we have this year, and we are delighted to have this.”

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