10 Best VoIP Service Providers in 2025
Many businesses waste months finding the right VoIP provider. They get burned by hidden fees, poor call quality, or features that don’t work as advertised. The result? Frustrated teams, lost productivity, and communication systems that hurt more than they help.
We analyzed the top VoIP providers based on call quality, features, pricing transparency, reliability, and actual customer support responsiveness.
In this guide we’ll break down the 10 best VoIP providers for 2025, including their key features, communication channels, and pricing. You’ll know exactly which provider fits your business size, budget, and requirements without wasting time on demos that don’t match your needs.
Top 10 VoIP Service Providers
1. SmartChoice
Best For: Customer Support and Service for Enterprise Businesses
Communication Channels: Voice, SMS, Live Chat, Email, Microsoft Teams, Contact Center Secure Cloud Fax
Unlimited Calling Area: US and Canada
SmartChoice is the ultimate voice, Wi-Fi, and managed connectivity provider throughout North America. Our holistic approach to business connectivity encompasses voice, internet, collaboration, and operational technology, all integrated into one scalable, reliable, and expertly managed solution.
We specialize exclusively in communication, connectivity, and collaboration, complementing existing IT teams and Managed Service Providers (MSPs) rather than replacing them. Our solution is built, engineered, and designed by us, for you.
While others focus on isolated communication channels, we integrate voice, internet, and collaboration tools into a cohesive system that enables businesses to scale efficiently and operate seamlessly.
Our team designs, implements, and optimizes infrastructure that provides standardized performance across all your locations. This approach ensures every site operates at the same high level of efficiency—whether you’re expanding locally or globally.
Key Features:
- Microsoft Teams integrations for Ucaas, Contact Center
- VoIP softphone, desk phone, and computer app setup
- White Glove Service with 24/7 365 US-based support
- No rip and replace – we integrate with legacy systems
Proprietary Hosted VoIP: enterprise-grade hosted VoIP solutions that offer crystal-clear communication across teams and geographies.
Microsoft Teams Integration: seamless integration with Microsoft Teams, enabling remote, hybrid, and global teams to collaborate effortlessly by unifying internal and external communication on a trusted platform. This allows for the centralization of Voice, Video, Chat, and SMS via native Microsoft Teams integration.
Hybrid Solutions: “crawl, walk, run to the cloud” approach, integrating SIP trunking and PRI solutions with the benefits of a hosted environment. This allows you to migrate your existing PBX to the cloud at their own pace without needing to completely replace existing infrastructure.
Consolidation: We eliminate the need for businesses to juggle multiple vendors for voice, internet, and collaboration tools by offering all services under one trusted partner, providing a single point of contact, a single invoice, and a fully integrated, standardized solution.
Standardization & Scalability: We design and optimize infrastructure to provide standardized performance across all locations, ensuring high efficiency whether a business is expanding locally or globally. Our solutions are built to adapt and grow with your business, supporting expansion without costly network overhauls.
Reliability & White-Glove Support: We are an in-person and on-site partner, providing 24/7/365 U.S.-based support (located in Springfield, MO). This includes on-site installations, immediate troubleshooting, and proactive monitoring and alerting to detect and resolve issues before they impact business operations.
Network Expense Management (NEM): Our proprietary NEM model ensures businesses only pay for what they need, eliminating redundant costs, maximizing ROI, and providing full transparency into telecom spend.
SmartChoice continuously optimizes, monitors, and maintains your infrastructure, freeing IT teams to focus on innovation. We specialize in communication, connectivity, and collaboration, complementing existing IT teams and MSPs rather than replacing them.
Pricing: Schedule a demo with us to receive your custom quote
2. Dialpad
Best For: AI Integrations
Communication Channels: Voice, Video, Contact center, Mobile app, Desktop app, Web-based interface
Unlimited Calling Area: US and Canada
Dialpad is an AI-powered cloud communications providing VoIP business phone systems for companies looking for AI and voice intelligence features.
Built with artificial intelligence at its core, Dialpad offers advanced features like real-time transcription, sentiment analysis, and automated call insights that set it apart from traditional VoIP providers.
Key Features:
- Real-Time Transcription: Unlike most cloud phone systems and cloud contact center software, Dialpad comes with call transcription built in using advanced natural language processing. Dialpad Ai is built using NLP (Natural Language Processing) to analyze the conversations that you have with customers
- Dialpad AI: Offers real-time transcription, sentiment analysis, and automatic generation of action items from conversations, improving the quality and efficiency of business calls
- Post-Call Summaries: attendees even get an automated post-call summary with the AI transcript, summary and action items, and recording emailed to their inbox
- Sentiment Analysis: even in-depth sentiment analysis solutions to gauge customer satisfaction during calls
Pricing: Dialpad is one of the most cost-effective phone calling systems on the market, with an entry-level plan priced at just $15, making it accessible for small businesses while offering enterprise-grade AI features that scale with growing organizations.
3. Google Voice
Best For: Small Businesses
Communication Channels: Voice
Unlimited Calling Area: US, Canada
Google Voice is a simple, cost-effective VoIP business phone solution that integrates seamlessly with Google Workspace. Its aimed at micro and small businesses – the smaller, the better offering core VoIP functionality at competitive pricing with deep Google ecosystem integration.
Key Features:
- Unlimited Domestic Calling: unlimited calling to the US and Canada, SMS (only for US customers), MMS messaging, voicemail to text
- Smart Call Forwarding: Forward calls from specific contacts to your linked phone numbers or directly to voicemail with support for up to 6 linked devices
- Voicemail Transcription: intelligent spam call protection and voicemail transcription
- Multi-Device Access: Use your business number from any device including smartphones, tablets, and computers
- Auto Attendant: to professionally greet callers and route them to appropriate departments
- Ring Groups: for distributing calls across team members
- Email Integration: Automatically forward incoming text messages, voicemail transcriptions, and missed call notifications to different email accounts
- Number Porting: Easy transfer of existing business numbers
Pricing: Plans are scalable, starting at $10 per user/month and ranging up to $30 per user/month for enterprise-level features. Google Voice requires an existing Google Workspace subscription, making it an add-on service rather than a standalone solution.
4. Vonage
Best For: API Integrations
Communication Channels: VoIP, Video, SMS, Mobile applications, Desktop applications, Web-based interface
Unlimited Calling Area: US, Canada, Mexico
Vonage is a mature cloud communications platform that combines traditional VoIP services with developer-friendly APIs and unified communications capabilities. Vonage offers basic VoIP features at a reasonable price, but its communication APIs make it great if you want to boost customer engagement.
Key Features:
- Unified Communications Platform: Integrates voice, video, messaging, and conferencing into a single platform for seamless communication
- Video Conferencing: Ability to support video conferencing for up to 200 participants
- Conference Calling: Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system
- Mobile App: Full-featured mobile application for iOS and Android
- Team Messaging: Built-in chat and messaging capabilities for internal collaboration
- Business Integrations: it does offer many business essentials such as G Suite, Office 365, HubSpot CRM, Microsoft Dynamics, Zapier and Zendesk
Pricing: Vonage business plans range from $14.99 to $39.99 per line per month, depending on the number of lines purchased. It offers volume-based discounts and includes a main local company number with online purchases. Online purchases receive a discount of up to 30 percent on the first 99 lines.
The platform also offers pay-as-you-go API pricing for developers, making it flexible for businesses with varying communication needs.
5. Intermedia
Best For: Mid-Market Businesses
Communication Channels: Voice, Video, SMS and text messaging, Email integration, Mobile app, Desktop app, Browser app
Unlimited Calling Area: US and Canada
Intermedia Unite is a comprehensive unified communications platform that combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style.
They leverage cloud-based Unified Communications, Exchange email, VoIP, file sharing, & other business cloud services solution to provide businesses with an all-in-one communication solution.
Key Features:
- Smart Call Routing: Intermedia Unite automatically rings all your endpoints with every call and if it goes unanswered, the system routes the call to any number you choose, such as branch office, automated attendant, and mobile number
- Auto Attendants: Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules
- Distribution: Intelligently route calls, chats, emails, and text messages to the right employee every time
- Omnichannel Support: Handle voice calls, chat, email, and SMS from a single interface
Pricing: Intermedia offers a starting price of $27.99, positioning it as a mid-range option for VoIP services.
6. Ooma
Best For: Medium size companies prioritizing cost effective solutions
Communication Channels: VoIP, conference call, extension-to-extension, mobile app, desk phone
Unlimited Calling Area: US and Canada
Ooma Office positions itself as a straightforward, small business-focused VoIP solution that emphasizes simplicity and reliability. Ooma offers a streamlined interface, so its easy to complete typical VoIP tasks, from placing outbound calls to adding new contacts.
The platform targets small to medium businesses seeking essential business phone features without the complexity of enterprise-level solutions.
Key Features:
- Web-Based Management: Administrators benefit from an intuitive, web-based interface that consolidates system configuration, user extension management, and call activity monitoring. This approach reduces dependency on technical support and allows businesses to adapt communication settings as their needs evolve
- Encryption Protocols: Security measures within Ooma Office include encryption protocols that protect voice data during transmission, ensuring compliance with industry standards
- Virtual Receptionist: Virtual Receptionist serves as an automated attendant to route incoming calls professionally
- Ring Groups: When you have a group of individuals with similar job functions such as a support team, you may want incoming calls to ring through to the whole team to make sure that no call goes unanswered. You can do this with Ring Groups, a feature that lets you set up your system to ring multiple peoples’ phones from a single direct phone number or extension
Pricing: Ooma Office is $19.95 per user per month which includes all core business features and unlimited domestic calling. With 6+ users you are eligible for additional discounts.
7. Grasshopper
Best For: Individuals and Solopreneurs
Communication Channels: Voice, SMS
Unlimited Calling Area: US and Canada
Grasshopper is a virtual phone system designed for small businesses and entrepreneurs, offering features like virtual phone numbers, call forwarding, and voicemail transcription.
Founded in 2003, the company has established itself as a leader in providing professional communication solutions that help small businesses project a larger, more established image. It’s a great option for individuals who need a VoIP phone without more extensive communications services.
Key Features:
- Smart Call Management – Route business calls to your personal phone or to another team member with intelligent call forwarding, simultaneous call handling, and customizable routing rules
- Voicemail Transcription – Get your voicemails transcribed so you can read them without having to listen to the message, saving time and enabling quick message review on the go
- Business Text Messaging – Provide updates and quick replies via text messaging on your business number or modern customer communication preferences
- Virtual Faxing – Send and receive faxes digitally through the platform, eliminating the need for traditional fax machines
- Professional Extensions and Auto-Attendant – Create a professional phone tree with custom greetings and extension routing to make small businesses sound enterprise-ready
- Unlimited Minutes – That includes unlimited minutes, mobile and desktop apps, call forwarding, virtual faxing, voicemail, extensions, simultaneous call handling and business texting
Pricing: Grasshopper starts at $14 per month for one user, one phone number, and one extension.
8. 8X8
Best For: International Teams
Communication Channels: Voice, Video, SMS, Contact Center, Mobile App, Web App
Unlimited Calling Area: US and Canada (Tier 4 Plan offers extensive international calling)
8×8 Work positions itself as a comprehensive cloud communications platform that unifies contact center, global telecommunications, video messaging, and low-code APIs in one AI-powered platform to enhance customer experiences and boost business efficiency.
Key Features:
- Conversation IQ: Conversation IQ: Real-time AI support that transcribes each call live, creating a separate audio track for each party
- Video Conferencing: All 8×8 subscriptions support up to 500 attendees for audio and video conferences
- Call Detail Records: In Analytics for 8×8 Work, the Call Detail Record(CDR) can be used to review the entire call journey from start to finish. This report is ideal for tracing a specific call to see how the call was routed, who answered, the call, the duration of the call, whether the call was on hold, etc
- Queue Analytics: Using the Call Queue dashboards in Analytics for 8×8 Work, get a real-time view of call activity in any call queue within 8×8 Work. This report helps in managing customer SLA standards for help desk, sales teams, and other workgroups with a high call volume
Pricing: The Express Plan starts at $12 per user per month. More extensive plans require a custom quote.
9. Nextiva
Best For: Customer Journey Integrations
Communication Channels: Voice, Video, SMS, Email integration and management, social media communication, Live chat, Contact center
Unlimited Calling Area: US and Canada
Nextiva is a unified customer experience management platform optimizing every conversation along the entire customer journey. They offer one business communication platform for voice video, chat, social media, and email making it a great option for businesses looking for comprehensive customer communication solutions.
Key Features:
- Omnichannel Communications: One business communication platform for voice video, chat, social media, and email
- Call and Meeting Summaries: Both platforms leverage AI to generate call and meeting summaries for improved productivity
- Customer Journey Integration: Seamless connection of all customer touch points across the entire business relationship
- AI Analytics: Enhance CX with Nextiva Contact Center’s AI analytics. Auto-transcription, emotion detection, and unified
Pricing:
- VoIP only plan 18.95/user per month
- Digital plan is $25/user per month
- Core plan is $30 per month
- Engage plan is $40 per month
10. RingCentral
Best For: Medium Size Businesses needing AI features
Communication Channels: Voice, SMS, Online faxing, Live chat, Email
Unlimited Calling Area: US and Canada (with international plans available)
RingCentral stands out as the trusted leader in AI-powered cloud communications, connecting businesses globally through calls, messages, meetings & events. As a comprehensive unified communications platform, RingCentral serves over 400,000 businesses worldwide with its integrated approach to business communications.
Key Features:
- AI Assistant and Conversation Intelligence – Automated call recording with real-time transcription, sentiment analysis, meeting note capture, message translation, and professional communication drafting assistance that learns and improves over time
- Automated Workflows and Smart Routing – Intelligent call routing based on skills, availability, and priority, automated attendants, custom business rules, and workflow automation to streamline operations
- International Communication Support – Unlimited phone calls within the US and Canada with affordable international calling plans and global number provisioning for multinational operations
- International Communication Support – Unlimited phone calls within the US and Canada with affordable international calling plans and global number provisioning for multinational operations
Pricing:
RingCentral offers three main pricing tiers for its RingEX platform:
- Core Plan: $30/user/month when paid monthly or approximately $20/user/month when paid annually
- Advanced Plan: $35/user/month when paid monthly or $25/user/month when paid annually
- Ultra Plan: $45/user/month with annual billing discounts available
Choosing the Right VoIP Service Provider
The right VoIP provider comes down to matching your specific needs with the right feature set and pricing model. There’s no universal “best” choice—only the best choice for your business, which starts with identifying your non-negotiables.
If you need reliability for customer service operations, prioritize providers with proven uptime records and robust contact center features. When budget constraints are your primary concern, focus on services that deliver essential calling features without expensive add-ons. For growing businesses, scalability and flexible pricing structures matter more than premium features you won’t use.
When evaluating providers, take full advantage of free trials, but test them under realistic conditions. Make actual business calls, test call quality during peak hours, and have remote team members use the mobile apps since marketing demos rarely reflect real-world performance. Pay close attention to pricing transparency during this process. Providers with clear, upfront pricing typically deliver fewer surprises down the road, while those requiring sales contact for basic pricing information often come with complexity and hidden costs.
Your implementation timeline also plays a key role in the decision. Some businesses need immediate solutions and should prioritize providers with quick setup processes, while others can afford longer implementations for more customized solutions that better fit their specific requirements.
The VoIP providers in this guide represent the best options currently available, each excelling in different areas. Your success depends on matching their strengths to your priorities. Choose based on your actual requirements rather than future possibilities, and you’ll end up with a communication system that genuinely improves how your business operates.
If you need reliable VoIP services with superior customer support, schedule a demo with our team to learn how we can help.
