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Smart Contact Center + Teams

Remove digital barriers and deliver smarter customer service.

Empower your team to connect with customers and deliver high-impact results for your business.

Smart Contact
Center + Teams

Remove digital barriers and deliver smarter customer service.

Empower your team to connect with customers and deliver high-impact results for your business.

The Smart Contact Center + Teams is a central platform from which user engagement is managed across various channels. Whether via live chat, direct phone, email queues, or SMS messaging, it provides agents with robust, user-friendly tools that support effective technical support, customer service, and sales development that enhance the overall customer experience.

How Smart Contact Center + Teams Works

Integrates with any SIP compatible phone that is registered with SCC’s award-winning UCAAS system.

Make Data-Driven Decisions Based On Your Contact Center Analytics.

  • Analyze inbound call statistics.
  • Identify call traffic per queue.
  • Determine the busiest time of the day, week, month, or year.

Make Data-Driven Decisions Based On Your Contact Center Analytics.

Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.

Analyze and Evaluate Contact Center Engagement.

Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.

Analyze and Evaluate Contact Center Engagement.

Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.

Automatically Generate Scheduled Reports Sent Via SMS/Email/Dashboard.

View Contact Center Productivity And Efficiency.

Advanced Omni-Channel

Invest in your customers’ experience by providing Omni-channel communication throughout various platforms while enhancing customer engagement and loyalty.

Customize your call queues and lower your customers’ wait-on-hold times.

Engage with customers through the live chat feature on your website with Microsoft Teams.

Reduce client wait time by sending crucial information via SMS.

Improve response time and customer satisfaction with email interactions.

Advanced Contact Center Analytics

Establish and monitor key performance indicators and proactively make decisions in real-time.

Analyze inbound call statistics and identify call traffic per queue.

Have supervisor access to a service level agreement report and view the total call counts within a specific time frame.

Reduce client wait time by sending crucial information via SMS.

View a live wallboard of the Contact Center call activity.

Sentiment Analysis

Hone in on your customer’s opinions and emotions to identify new opportunities and successfully market your products.

Use language processing and text analysis to systematically identify, extract, quantify, and study information.

Discover polarity rates by observe feedback through the Smart Contact Center’s ability to determine polarity rates.

Experience The Benefits Of Utilizing SCC’s API’s To Integrate With Multiple CRMs

  • Bill back and call accounting software.
  • Determine the callback metrics (Quantity of callbacks per queue).
  • Outbound SMS sending.
  • Upload live call recording.
  • View call and SMS history.

Smart Choice Advantages

White-Glove
Service

On-Site
Training

On-Site
Installation

24x7x365 U.S.
Based Support

Fully Customized
Reports and Analytics

Omni-Channel
Support

Open
API’s

Third-Party Vendor
Integration

Project
Manager

Real-Time
Analytics

Additional Smart Contact Center + Teams Features

  • Advance Call Center Analytics
  • Agent Summary
  • Agents’ Automatic Log-off
  • CRM Integration
  • Historical Reporting
  • Key Breakout
  • Live Chat Queues
  • Manager Overview
  • Message-on-Hold
  • Omni-Channel
  • Open API’s
  • Queue Timeout
  • Real-time Analytics
  • Real-time Agent Status
  • Smart Call Queue – Disposition
  • Sentiment Analysis
  • Advance Call Center Analytics
  • Agent Summary
  • Agents’ Automatic Log-off
  • CRM Integration
  • Historical Reporting
  • Key Breakout
  • Live Chat Queues
  • Manager Overview
  • Message-on-Hold
  • Omni-Channel
  • Open API’s
  • Queue Timeout
  • Real-time Analytics
  • Real-time Agent Status
  • Smart Call Queue – Disposition
  • Sentiment Analysis

Collaborate From Anywhere

Mobile Phone App

Mobile Phone App

Teams Certified Phones

SCC's Softphone

Call Forward Feature

Need Phones?

Choose from a great selection of desktop and conference phones.

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What’s New at Smart Choice Communications

Remove digital barriers.