Your Customer Service
Just Got A Whole Lot SMARTER.
Introducing our Smart Contact Center.
Leverage Today's Technology For Tomorrow By Transforming Your Contact Center
Make Data-Driven Decisions Based On Your Contact Center Analytics
Get a clear view of your Contact Center moment by moment, 24x7x365, with real-time and historical data visualizations.
Determine the busiest time of the day, week, month, or year.
Analyze inbound call statistics.
Identify call traffic per queue.
Supervisor Access To A
Service Level Agreement Report
Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.
Automatically Generate Scheduled Reports Sent Via SMS/Email/Dashboard
Measure the quality of your Customer Experience by viewing the company’s answered calls over any amount of time for each agent, team, department, or company as a whole.
Analyze and Evaluate
Contact Center Engagement
View a summary of the team’s performance
Talk time.
Answered calls.
Cancelled calls.
Total session time.
Hold time.
“Our business is not managing a phone system. It is saving lives – and SmartChoice has enabled us to keep our eyes on our mission.”
Robert Parkinson, Chief Financial Officer at Turning Point, Inc.
Smart Contact Center User
View Contact Center
Productivity And Efficiency
Follow calls in real-time by view live wallboards of the Contact Center call activity.
Talk time.
Answered calls.
Cancelled calls.
Total session time.
Hold time.
Contact Center Omni-Channels
Our omni-channel platform reaches customers where they feel the most comfortable, enhancing customer engagement and loyalty.
Live Chat: Engage with customers through the live chat feature on your website with Microsoft Teams.
Call Queues: Customize your call queues and lower your customers’ wait-on-hold times.
SMS/Text Messaging: Reduce client wait time by sending crucial information via SMS.
Sentiment Analysis
Hone in on your customer’s opinions and emotions to identify new opportunities and successfully market your products.
Use language processing and text analysis to systematically identify, extract, quantify, and study information.
Discover polarity rates by observe feedback through the Smart Contact Center’s ability to determine polarity rates.
Experience The Benefits Of Utilizing SmartChoice’s API’s To Integrate With Multiple CRMs
- Bill back and call accounting software.
- Determine the callback metrics (Quantity of callbacks per queue).
- Outbound SMS sending.
- upload live call recording.
- View call and SMS history.
Empower Agents To Deliver An Exceptional Customer Experience With The Ability To:
Proactively make
decisions based on
real-time analytics
Integrate all
communication
channels
Establish and monitor
key performance
indicators
Simple task management
via automated
response system
Reduce
operating
expenses
Reach your team’s full potential!
Improve Your Experience From Every Point Of View
Customers
Ben C.
Connect with customer,
act smart, and solve
problems in real-time.
Agents
Ashley O.
Provide your
agents with the
tools to succeed.
Business
Jack M.
Keep track of agent performance and deliver high-impact results for your business.
Looking to integrate your Contact Center with Microsoft Teams?
Trusted by Numerous Industries
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What Clients Are Saying
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