Scroll Top

Manage Every Aspect of Your Voice System

  • View a Detailed report of inbound and outbound call activity
  • Complete control over your enterprise and individual users
  • Allow each extension to be personalized with the features they need

Legacy Business Phone System Have Limits

Time Consuming
Management

Without a centralized platform, tasks can involve multiple steps Leading to delays, frustration, and decreased productivity

Limited Visibility
And Control

The lack the real-time data makes it difficulty to identify and address issues and ensure a smooth customer experience

Scalability
Issues

Manual systems lead to overloaded servers, limited functionality, and difficulty managing large numbers of users and extensions

Complete Control Over Your Communications Infrastructure

Enterprise Portal

User Portal

Control Your Entire Business Communication with Ease

Effortless User Management: Grant or edit user access, manage extensions, and control individual features across your entire organization, all from a single, intuitive browser-based portal.

Visual Insights at Your Fingertips: Gain instant clarity with interactive dashboards displaying call volume, trends, and extension activity over customizable timeframes.

Scalability Built-in: Accommodate international teams and future growth with Omni’s ability to handle thousands of extensions and support multiple SIP trunks.

Boost Efficiency and Productivity with Powerful Features

Streamlined Call Routing: Never miss a lead or important call again. Utilize ring groups, IVRs, and conditions to direct calls to the right agent at the right time, based on real-time data and customizable strategies.

Manage High Call Volumes Seamlessly: Keep callers informed and happy even during peak times with intelligent queue management features like detailed reports, wait time announcements, and automatic notifications.

Unleash Collaboration and Flexibility: Empower your team with features like customizable user portals, call forwarding, voicemail settings, and international calling capabilities.

Gain Valuable Insights and Optimize Your Communication

Actionable Data at Your Disposal: Make informed decisions with detailed call accounting reports, queue activity monitoring, and extension performance analytics.

Seamless Integration: Enhance your workflow by integrating Omni with existing tools like Google Calendar and create custom Holiday Schedules.

Adaptability for Every Need: Customize Omni to fit your unique business requirements with a wide range of features and functionalities, including voicemail, call recording, music on hold, and API access.

Enterprise Portal

Browser-based portal with full control over your entire business’s unified communications.

User Portal

Customizable features to help control extension details and abilities.

View call volume and activity within the set time frame of up to a year and click interactive charts to home in on-call details
  • View detailed information and the availability status for each extension
  • Your voice platform can handle thousands of extensions
  • Supports an international team
  • SIP trunks are virtual phone lines that enable users to make and receive phone calls over the internet to anyone in the world with a phone number
  • Each SIP trunk supports SIP channels
  • View Trunk Id
  • Host Address
  • Pilot/BTN Number
  • DIDs
  • Channel Limit
  • Ring Groups can include extensions from several different countries
  • Using on-screen, real-time call data, you’ll be able to monitor incoming call volumes and call flow and pinpoint the busiest extensions in the Group
  • Call Record feature lets you save ring group calls right in your Omnivoice Portal, so that they can be played later
  • Ring Strategy feature to organize agent priority and send calls to available agents in an ordered list
  • Also known as an Auto Attendant, uses an audio greeting to point callers in the right direction.
  • Each menu provides a list of your departments, as well as the number your callers can dial to get the right support.
  • Send incoming calls to an extension, department, or mailbox.
  • Schedule business or after-hours modes.
  • Syncing your Google Calendar and create custom Holiday Schedules.
  • Manage high call volumes, if all extensions are busy, your callers will be placed in a convenient lineup while they wait to speak to a representative.
  • Callers can be provided with their spot number and current wait time to help keep them on the line.
  • Detailed queue reports with up-to-the-minute activity.
  • Receive automatic email reports pushed out on a daily or monthly basis.
  • Voicemail
  • Voice Prompts
  • Music on Hold
  • Conference Rooms
  • Holiday Service IVR
  • Call Recording
  • API
  • Call Accounting
  • LDAP Directory
  • Enterprise Contacts
  • Date and time.
  • Contact Phone Numbers.
  • Forwarding Route.
  • Call Duration.
  • Place a call directly from your primary extension.
  • Add a pre-existing call list.
  • Name.
  • Phone.
  • Mobile Number.
  • Email.
  • When the user’s voicemail is enabled, voice messages are automatically saved for instant playback or downloading.
  • The Voicemail feature can be adjusted at any time to change message storage and contact email.
  • Call Forwarding.
  • Call Screening and Blocking.
  • Extension Assistant.
  • Voicemail Settings.
  • Outbound and International Calling.

What Clients Are Saying

testimonial-icon-1
US IT Manager

“I wanted one company where I could call one number, and the company would immediately take care of it. I experienced multiple issues in the past, causing a lot of lost time and, more importantly, lost money”

testimonial-icon-2
IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”

testimonial-icon-3
Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice”

testimonial-icon-4
Stephen Yap
uniQure
IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated”

testimonial-icon-5
Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set”

testimonial-icon-6
Facilities Manager

“I am accustomed to excuses and missed due dates, but SmartChoice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button”

testimonial-icon-1
Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators)”

testimonial-icon-6
IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice”

testimonial-icon-9
Systems and Network Administrator

“We were already using SmartChoice for voice services and they have done a fantastic job and have an incredible track record. We were given a great timeline without being overcharged. The field engineers did an amazing job, and everything turned out exactly how we hoped it would. This is one of the best new additions to the company we have this year, and we are delighted to have this”

Trusted By

You Manage The Business.
We Connect It.

Ready to Connect? Let's Talk Smart Networks!

Stay Updated With The

Latest On Smart Networks

2024 - Bottom of Every Page Form