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Smart Direct Routing For Microsoft Teams.

Smart Direct Routing for Microsoft Teams utilizes SmartChoice’s award-winning voice platform to make and receive phone calls on any device using Microsoft Teams.

Reduce operating expenses by paying for only what is needed versus purchasing individual calling plans from Microsoft on a 1:1 ratio.

Smart Direct Routing For Microsoft Teams.

Smart Direct Routing for Microsoft Teams utilizes SmartChoice’s award-winning voice platform to make and receive phone calls on any device using Microsoft Teams.

Reduce operating expenses by paying for only what is needed versus purchasing individual calling plans from Microsoft on a 1:1 ratio.

How Smart Direct Routing Works

Direct Routing Benefits

Reduce Operating
Expenses
Eliminate the need to purchase expensive calling plans and only pay for the call paths your enterprise needs.
Customize
Your Solution
Get robust call features such as number porting, international calling, and more.
Highly
Reliable
With Smart Direct Routing you will get SmartChoice voice platform with Teams frontend – a win for your business.
White-Glove
Support
Whether you are integrating your PBX with Teams or Looking for an entirely new solution, you will be supported every step of the way
Provide Better
Customer Experience
Be accessible to contacts, efficiently respond to inquiries, and make and take calls from any device.
Improved
Productivity
Give employees the power to respond to a message, share a file, and follow up with a call, all in one place.
Support Flexible
Work Environment
No matter where you work Direct Routing supports conversations via the cloud, ensuring 99.999% uptime and a platform you can depend on.

Direct Routing

Reduce Expenses

Smart Direct Routing gives enterprises the opportunity to make the most out of their Microsoft Teams PBX license without spending more than they need while adding hundreds of additional features along with industry leading disaster recovery. Coupled with 24x7x365 U.S. based support, our unsurpassed level of service allows organizations to operate seamlessly.

SmartChoice Advantages

White-Glove
Service
Network
Redundancy
Future-Proof
Technology
24x7x365 U.S.
Based Support
Call Recording
(2GB/SIP trunk)
Eliminate
Costs
Advanced Contact Center
Features for Teams
Contact Center
Analytics

Our Cost-Effective Approach to Direct Routing

4 Call Paths

4 Callers

Domestic Calling Plan

1 Call Path

4 Callers

SmartChoice SIP Trunk

*For demonstration purposes only. SmartChoice experts to work with the customer to design the ideal call path plan.

Smart Direct Routing + Teams Features

A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold.

Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.

Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Lets users place a call on hold in the Teams service in the cloud.

Lets users place a call from the search box by using the /call command and specifying a name or a number.

Record and store phone calls on each call path

Calls from inside the company display a detailed caller ID. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed.

Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams.

Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.

A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.

Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.

Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.

Lets users securely connect, communicate, and collaborate with users in federated tenants.

Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.

Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

If the user’s account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.

For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.

Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue.

Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.

Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker.

Lets users share their phone line so that another user can make and receive calls on their behalf.

Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Lets users transfer to voicemail during a call.

*Speak with your SmartChoice representative to discuss which of the features that are listed above are included in your plan.

Collaborate from Anywhere

Microsoft Teams Softphone App

Mobile Phone App

Laptop with Microsoft Dialpad

Computer / Laptop

Microsoft Teams Certified Phones

Teams Certified Phones

Call Forward Feature

Call Forward Feature

Need Phones with Microsoft Teams?

Choose from a great selection of desktop and conference phones.

Powered By

Integrate Microsoft Teams Where You Need It the Most

Smart UCaaS
+ Teams

Users can get the best of both worlds by leveraging the Microsoft Teams frontend and SmartChoice backend.

Smart SIP & EPRI
+ Teams

Get the revolutionary features of Teams without the need to forklift the existing PBX and infrastructure.

Smart Contact
Center + Teams

Empower your team to connect with customers and deliver high-impact results for your business.

What Clients Are Saying

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– US IT Manager

“I wanted one company where I could call one number, and the company would immediately take care of it. I experienced multiple issues in the past, causing a lot of lost time and, more importantly, lost money.”

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IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs.”

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Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice.”

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Stephen Yap
uniQure
IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated.”

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Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set.”

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Facilities Manager

“I am accustomed to excuses and missed due dates, but SmartChoice did what they said they were going to do at an unbelievable price. With our new services, we can now bill back our clients at the push of a button.”

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Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators).”

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IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice.”

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Systems and Network Administrator

“We were already using SmartChoice for voice services and they have done a fantastic job and have an incredible track record. We were given a great timeline without being overcharged. The field engineers did an amazing job, and everything turned out exactly how we hoped it would. This is one of the best new additions to the company we have this year, and we are delighted to have this.”

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