Use SMS/MMS Directly From Teams With SC SMS.
Have the convenience of compliant and centralized communication by adding SmartChoice SMS/MMS to your Microsoft Teams platform.
Challenges Of Modern SMS/MMS Messaging For Businesses
Slow Agent
Response
Traditional SMS solutions typically limit messaging access to a single phone, restricting the number of people who can respond and when.
Limited Group Communication
Standard SMS services are inefficient for bulk messaging, making it hard for companies to share promotions or important service updates.
Device
Dependency
Businesses struggle to provide agents with flexibility to respond, often limiting them to desktop applications or dedicated work phones.
SmartChoice SMS/MMS Empowers Teams
Enhanced Communication
In One Platform
- Integrate SMS/MMS with Microsoft Teams, consolidating voice, text, and multimedia into one platform.
- Provide a seamless experience for customers who need to send texts, images, and PDFs.
- Ensure timely responses from any Agent through a unified and shared communication channel.
Fast and Efficient Group Messaging
- Improve customer engagement by delivering timely, group-targeted information like promotions and updates.
- Be more efficient in moments of high volume of customer communication.
- Target customers and keep them informed with minimal delay, enhancing customer satisfaction.
Streamline Agent Collaboration
- Enable multiple agents to view customer inquiries through a shared inbox and phone number, allowing them to respond effectively.
- Share phone number inbox to allow for the next available agent to step in and maintain continuous customer support.
- Allow agents to work flexibly using desktop or smartphone apps, increasing agility in customer service.
Private and Compliant Information
- Compliant with 10DLC regulation, ensuring industry-standard data protection.
- Offer customers peace-of-mind with strong privacy protection of information.
- Agents only use company phone numbers, protecting the privacy of both customers and agents.
Potential Applications For Various Industries
Healthcare
Send appointment reminders, medication alerts, and group messaging with critical updates to patients and staff.
Retail
Keep clients updated on their order status, shipping, delivery, and any special offers.
Finance
Send alerts for account activity and notifications about new products, rates, or investment opportunities.
Legal
Leverage compliance while sending send case updates, securely share contracts and agreements.
Real Estate
Property inquiries, virtual tours, multi-agent collaboration, tenant and property communication.
Customer Service
Have a shared inbox for efficient support and quick resolution improving customer satisfaction.
Education
Send class announcements, homework reminders, and test results to students and parents.
Field Services
Coordinate with technicians, dispatch work orders, and receive updates in real-time.
What Clients Are Saying
Ask SmartChoice How We Help You Be Compliant
Data
Privacy
Payment Card
Industry (PCI)
HIPAA
Compliance
