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Smart Contact Center + Teams

The Smart Contact Center + Teams is a central platform from which user engagement is managed across various channels. Whether via live chat, direct phone, email queues, or SMS messaging, it provides agents with robust, user-friendly tools that support effective technical support, customer service, and sales development that enhance the overall customer experience (CX).

How Smart Contact Center + Teams Works

Integrates with any SIP compatible phone that is registered with SCC’s award-winning UCAAS system.

With features such as real-time analytics, historical reporting, omni-channel, sentiment analysis, and CRM integration, SCC’s Smart Contact Center + Teams is designed to increase agent productivity and improve customer experience (CX).

Smart Choice Advantages

White-Glove
Service

On-Site
Training

On-Site
Installation

24x7x365 U.S.
Based Support

Fully Customized
Reports and Analytics

Omni-Channel
Support

Open
API’s

Third-Party Vendor
Integration

Project
Manager

Real-Time
Analytics

Additional Smart Contact Center + Teams Features

  • Advance Call Center Analytics
  • Agent Summary
  • Agents’ Automatic Log-off
  • CRM Integration
  • Historical Reporting
  • Key Breakout
  • Live Chat Queues
  • Manager Overview
  • Message-on-Hold
  • Omni-Channel
  • Open API’s
  • Queue Timeout
  • Real-time Analytics
  • Real-time Agent Status
  • Smart Call Queue – Disposition
  • Sentiment Analysis

Collaborate From Anywhere

Mobile Phone App

Computer / Laptop

Teams Certified Phone

SCC’s Softphone

Call Forward Feature

Need Phones?

Choose from a great selection of desktop and conference phones.

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