Smart Contact Center + Teams
The Smart Contact Center + Teams is a central platform from which user engagement is managed across various channels. Whether via live chat, direct phone, email queues, or SMS messaging, it provides agents with robust, user-friendly tools that support effective technical support, customer service, and sales development that enhance the overall customer experience (CX).
How Smart Contact Center + Teams Works
Integrates with any SIP compatible phone that is registered with SCC’s award-winning UCAAS system.
With features such as real-time analytics, historical reporting, omni-channel, sentiment analysis, and CRM integration, SCC’s Smart Contact Center + Teams is designed to increase agent productivity and improve customer experience (CX).
Smart Choice Advantages
White-Glove
Service
On-Site
Training
On-Site
Installation
24x7x365 U.S.
Based Support
Fully Customized
Reports and Analytics
Omni-Channel
Support
Open
API’s
Third-Party Vendor
Integration
Project
Manager
Real-Time
Analytics
Additional Smart Contact Center + Teams Features
- Advance Call Center Analytics
- Agent Summary
- Agents’ Automatic Log-off
- CRM Integration
- Historical Reporting
- Key Breakout
- Live Chat Queues
- Manager Overview
- Message-on-Hold
- Omni-Channel
- Open API’s
- Queue Timeout
- Real-time Analytics
- Real-time Agent Status
- Smart Call Queue – Disposition
- Sentiment Analysis
Collaborate From Anywhere
Mobile Phone App
Computer / Laptop
Teams Certified Phone
SCC’s Softphone
Call Forward Feature
Need Phones?
Choose from a great selection of desktop and conference phones.
Powered By
