SUPPORT (800) 217-3096
SALES (877) 208-1158

Slide The all-in-one communication solution in the palm of your hand. Unified Communications as a Service. Business Cloud Solution.

Unified Communications as a Service is a cloud-delivered unified communication model that supports six functions: Enterprise telephony, Meetings (audio/video/web conferencing), Unified messaging, Instant messaging and presence, Mobility, and Communications-enabled business processes.

Choose the handset that fits your specific needs through SCC’s Phone Catalog or go phoneless.

Use your business number on your mobile device or desktop app with SCC’s Softphone Application.

Customize the set up of your company’s PBX system, all with a click of a button on your Omnivoice Portal.

View your call volume and activity through interactive charts with Smart Analytics.

Our team of experts work to customize your solution.

See our award-winning features below.

Create and design custom interfaces geared specifically to your company’s preferences.

A pre-recorded response allows callers to press a key and be routed to the associated destination.

Listen to important calls in private, or join in to speak with internal and external callers.

Add or modify a large number of users or a large number of phones/device profiles

The ability to recognize whether an extension is in use or not. The extension will light up, and allow an Admin or Executive user to monitor and answer that extension.

Set office phone to ring to another device. Can be done on phone or through web portal.

The ability to put a call on hold from one telephone and continue the conversation from any other telephone from any location in the world.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

Record and store phone calls up to 2GB

Ability to review call activity in real time, as well as pull a CSV file.

The system asks the caller “Who may I ask is calling?” Caller records a name/message and is placed on hold while the user’s extension rings. When user answers the phone, user will hear “This is a call from (caller’s recording). Press one to be connected, press two to send the caller to voicemail.

Allows a person to receive a call when on the line with someone else.

Allows an Automatic call distributor (ACD) to route calls intelligently

Create a branded, customizable call center to organize a conference call at any time with a large number of participants, using a dial-in number and PIN code.

Can be integrated with all major CRM: Zendesk, Oracle, ZOHO, Office, Salesforce, Fresh Sales, and Redtail

A caller on hold will hear user-created message.

Ability to have personal and corporate directories programmed on phone.

Ability to have personal and corporate directories programmed on phone.

Guaranteed method to ensure you never lose service during an outage or natural disaster.

Allows user to configure different ring tones for different callers/departments.

Allows user to set phone status to unavailable which will send calls directly to voicemail without ringing the extension.

Use your computer mouse or fingers to easily answer, hang up, and transfer calls within your network

Browser based plugin that allows user to click a phone number in a browser and have the number dialed directly from user’s phone.

Customize inbound/outbound caller ID with a specific phone number and area code.

Send and receive faxes directly to email as an attachment.

Ability to bypass an auto attendant or receptionist and reach a user directly with their own, personal phone number.

Two-way audio communication via intercom.

Allows users to monitor a busy extension and automatically establish a call when the busy user becomes available.

Deliver intuitive self-service options for quick problem resolution.

LDAP (Lightweight Directory Access Protocol) is a software protocol for enabling anyone to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet.

Receive an email notification any time a phone call is missed.

Create a pattern of digits that users can dial to make calls inside or outside your business.

Make calls directly from your Outlook window.

The ability to communicate one-way announcements to other parties.

Ability to create enterprise-wide PIN codes to make outgoing calls.

Ability to see which users/extensions are available, already on a call, or holding from user’s desk phone.

Allows administrator to route incoming calls to multiple departments/extensions that are included in a Ring Group, where any member of the group is able to answer.

Ringdown Circuit provides instant Hotline intercom between 2 phones.

Ability to block a specific number from calling your company.

Ring phones in a predetermined sequence until user or voicemail picks up.

Allows Reception/Administrators to identify what number/extension the caller is calling for.

Ring any number of phones simultaneously.

Authentication that allows a user to log in with a single ID and password in several related, yet independent, software systems.

Users can send and receive text messages on their desktop computer or mobile device.

Take your business number with you wherever you go.

Set up personal speed dials from each phone.

We integrate voice services with Microsoft Teams

Ability to conference in two other people, for a total of three parties on the line.

It is a VoIP system that forwards inbound calls so that users can receive them on smart devices or wherever they prefer.

Allows callers to request a call back from a busy user once a user is available.

Computer generated voice prompts

Ability to receive voicemails to the user’s email address. Provides a text transcription of a voicemail in the body of an email, as well as an audio file as an attachment.

Allow voicemails to be transcribed into text that can be sent to a designated email address.

The ability to view current phone users, voicemails, and transfer calls via a web client.

The ability to view current phone users, voicemails, and transfer calls via a web client.

Administer your phone or system through an online portal.

A basic access control mechanism that allows you to manage different points of access.

Bring your communication together.

Award-Winning Hosted PBX

 

As a Cloud system, the PBX resides offsite, saving you the expense of having to buy and upgrade telecom system hardware. Incoming calls are processed through Smart Choice and then sent to your company’s phone extensions or routed to the first available person in a department.

Smart Hosted PBX can be run over fiber, broadband, T1 or bring your own bandwidth (BYOB). Choose from several service options to fit your business needs.

Create Channels – Designate your own channels for specific groups/projects. You can even set custom updates and alerts through the application to stay on top of what is happening in real time.

Direct Messaging – Start a 1-on-1 conversation or start a group chat channel to get your message across quickly. Includes video chat and screen sharing.

Flexible mobile application that puts your business communication in the palm of your hand. Using end-to-end encryption, you can engage in HD audio and video conversations securely over WiFi or your carrier network

  • Audio & HD Video Calls
  • Audio Call Merging
  • Contact Lists
  • Call History
  • Bluetooth Headset Support
  • Vision Accessibility
  • Call Quality Indicator
  • Echo Cancellation
  • Secure Communications: ZRTP, TLS, SRTP
  • low Bandwidth Mode For Audio Calls Over 2G

Need Phones?

Choose from a great selection of desktop and conference phones.

Turn your traditional PBX into a VoIP-Enabled PBX at virtually no cost!

Smart PRI (sPRI) lets you turn your traditional PBX System into a VoIP-enabled PBX at virtually no extra cost. This innovative technology allows simultaneous, integrated voice and data capabilities over standard existing telephone lines by creating a flexible, high-speed digital connection between a customer’s PBX and our switched telephone network.

sPRI can link together multiple PBX/voice systems across several geographic areas, creating both greater communication options and the added security of enhanced fail-over plan redundancy.

Features

  • Call queuing (multiple calls placed in a queue and answered by the next available operator.
  • Simultaneous ring to cell phones.
  • Off site extensions available for purchase of SIP device from Smart Choice.
  • eFax inbound and outbound.
  • Calls can transfer to POTS or offsite location for failover.
  • Inbound Disaster Recovery.
  • Time of day routing for entire trunk group.
  • VOIP Softphones with simultaneous ring.
  • 4 digit dialing between all on-net offices.

Partnered with:

What’s New at Smart Choice Communications

Unify your communications.