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Business Cloud Solution

Unified Communications as a Service Platform that Empowers Modern Work.

Phone, Video and Chat in unified communications

Looking to integrate your existing system with Microsoft Teams?

One Provider for Your Communication Needs

One Provider for Your
Communication Needs

Quit shuffling from bill to bill, vendor to vendor. Whether it’s UCAAS, contact centers, or our revolutionary collaboration platform, acting as the only point of contact is why we’re the Smartest Choice.

24x7x365 U.S. Based Support

24x7x365 U.S.
Based Support

Never wait for help again. With our industry-leading response rate and single dial, always-on support line, our team of experts is available to you day and night – anytime, anywhere, and worldwide.

White-Glove
Service

Get the attention that you’ve always deserved. Simply meaning “marked by special care or attention,” our reliable white-glove approach takes your customer experience a step further, acting as your technology partner first and provider second.

Smart Choice Communications has been awarded the Unified Communications Product of the Year for four consecutive years.

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Voice Calls

Feel empowered to take calls from any device. Calls that are received via your desk phone can simultaneously ring through the Smart Phone app. If you are looking to place a call through your laptop or computer, you can download the desktop app with a few simple steps. Communicate with ease and work from anywhere, get 99.999% uptime, and hear every detail of your conversation.

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Need Phones?
Choose from a great selection of desktop and conference phones.

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Video Meetings

Bring teams together through HD video and audio meetings, screen and file share securely, and live steam webinars to reach your audience quickly. Our video meetings empower teams to collaborate confidently.

Messaging and Chat

Keep your team organized and focused through group messages. Our messaging and chat solution removes the need to communicate over various work emails and get the job done. Send files, add new team members, and create customized groups to keep teamwork seamless.

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Admin Portal

Keep an eye on agent productivity. Oversee call volume and analytics, check where your inbound and outbound traffic comes from, and personalize employee number IDs at the click of a button. Our admin portal is great for those who are invested in organizational performance.

Why Unified Communications (UCaaS)?
Top 10 reasons to transition to a UCaaS solution.

Our team of experts work to customize your solution.

See our award-winning features below.

Create and design custom interfaces geared specifically to your company’s preferences.

A pre-recorded response allows callers to press a key and be routed to the associated destination.

Listen to important calls in private, or join in to speak with internal and external callers.

Add or modify a large number of users or a large number of phones/device profiles.

The ability to recognize whether an extension is in use or not. The extension will light up, and allow an Admin or Executive user to monitor and answer that extension.

Set your office phone to ring to another device. This can be configured through a phone or a web portal.

The ability to put a call on hold from one telephone and continue the conversation from any other telephone from any location in the world.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

Record and store phone calls up to 2GB.

The ability to review call activity in real-time and place report in a CSV file.

A feature that pre-screens a caller by asking for their name/message before connecting both parties with one another. The receiver then has the ability to choose whether to be connected with the caller or send them to voicemail.

Allows a call receiver to control whether an incoming caller should wait, is to be transferred, or forwarded to another person when on another line.

Allows an Automatic Call Distributor (ACD) to route calls intelligently.

The ability to create a branded and customizable call center to organize a conference call with many participants, using a dial-in number and PIN code at any time.

The ability to seamlessly integrate your business phone solution with customer relationship management software such as Zendesk, Oracle, ZOHO, Office, Salesforce, Fresh Sales, and Redtail.

The ability to have a caller on hold to hear a user-created message.

The ability to have personal and corporate directories programmed on a phone.

Ability to have personal and corporate directories programmed on phone.

A guaranteed method to ensure you never lose service during an outage or natural disaster.

Allows a user to configure different ring tones for different callers/departments.

Allows a user to set their phone status to ‘unavailable’ which will allow calls to be directly sent to a voicemail without ringing their extension.

The ability to use your computer mouse or fingers to easily answer, hang up, and transfer calls within your network.

A browser-based plugin that allows a user to click a phone number in a browser and have the number dialed directly from the user’s phone.

The ability to customize inbound/outbound caller ID with a specific phone number and area code.

The ability to send and receive faxes directly from an email as an attachment.

The ability to bypass an auto attendant or receptionist and reach a user directly with their personal number.

Two-way audio communication via intercom.

Allows a user to monitor a busy extension and automatically establish a call when the busy user on the other line becomes available.

Enables an automated computer system to interact with your customers over the telephone while prompting a computer system to interpret and understand verbal communication from human callers.

LDAP (Lightweight Directory Access Protocol) is a software protocol that enables users to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet.

Allows a user to receive an email notification anytime a phone call is missed.

Create a pattern of digits that users can dial to make calls inside or outside your business.

Make calls directly from your Outlook window.

The ability to communicate one-way announcements to other parties.

Ability to create enterprise-wide PIN codes to make outgoing calls.

Ability to see which users/extensions are available, already on a call, or holding from user’s desk phone.

Allows an administrator to route incoming calls to multiple departments/extensions that are included in a Ring Group, where any member of the group can answer.

Provides instant hotline intercom between two phones.

The ability to block a specific number from calling your company.

Ring phones in a predetermined sequence until a user or voicemail picks up.

Allows receptionists or administrators the ability to identify the number or extension that the caller is calling from.

The ability to ring different phones simultaneously.

Allows a user to log in with a single ID and password in several related, yet independent, software systems.

The ability to send and receive text messages on your desktop computer or mobile device.

The ability to take your business number with you wherever you go.

The ability to set up personal speed dials from each phone.

The ability to integrate your business phone number with your Microsoft Teams account.

The ability to hold a conference with two people, for a total of three parties on the line.

A VoIP system that forwards inbound calls so that users can receive them on various devices.

Allows callers to request a call back from a busy user once a user is available.

Computer-generated voice prompts.

The ability to receive voicemails to the user’s email address. Provides a text transcription of a voicemail in the body of an email, as well as an audio file as an attachment.

Allow voicemails to be transcribed into text that can be sent to a designated email address.

The ability to view current phone users, voicemails and transfer calls via a web client.

The ability to view current phone users, voicemails, and transfer calls via a web client.

The ability to administer your phone or system through an online portal.

A basic access control mechanism that allows you to manage different points of access.

Back up all your critical first responder lines 24x7x365 with a state-of-the-art internal Li-ion battery-powered device and 4G LTE technology.

Turn your existing phone system into a Unified Communications platform

Integrate advanced features and oversee call operations without purchasing new hardware.

Hosted

SIP

PRI

POTS

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To learn more about how your existing PBX can integrate with Smart Choice’s VOIP solution, contact our team today.

Looking for a VoIP Solution?

Trusted by Thousands of Enterprises Worldwide

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Multi-location Health Center Removes Legacy System & Upgrades to UCAAS Solution, Enhancing Customer Service & Workforce Productivity

Smart Choice deployed a solution that provided significant savings to the center’s voice expenses and increases their monthly revenue due to the impact on productivity levels. More importantly, because that system was cloud-based, the voice service supports multiple offices, allowing calls to move seamlessly back and forth between the different locations.

Unify your communications.