Manage Every Aspect of Your Voice System
- View a Detailed report of inbound and outbound call activity
- Complete control over your enterprise and individual users
- Allow each extension to be personalized with the features they need
Legacy Business Phone System Have Limits
Time Consuming
Management
Without a centralized platform, tasks can involve multiple steps Leading to delays, frustration, and decreased productivity
Limited Visibility
And Control
The lack the real-time data makes it difficulty to identify and address issues and ensure a smooth customer experience
Scalability
Issues
Manual systems lead to overloaded servers, limited functionality, and difficulty managing large numbers of users and extensions
Complete Control Over Your Communications Infrastructure
Enterprise Portal |
User Portal |
Control Your Entire Business Communication with Ease
Effortless User Management: Grant or edit user access, manage extensions, and control individual features across your entire organization, all from a single, intuitive browser-based portal.
Visual Insights at Your Fingertips: Gain instant clarity with interactive dashboards displaying call volume, trends, and extension activity over customizable timeframes.
Scalability Built-in: Accommodate international teams and future growth with Omni’s ability to handle thousands of extensions and support multiple SIP trunks.
Boost Efficiency and Productivity with Powerful Features
Streamlined Call Routing: Never miss a lead or important call again. Utilize ring groups, IVRs, and conditions to direct calls to the right agent at the right time, based on real-time data and customizable strategies.
Manage High Call Volumes Seamlessly: Keep callers informed and happy even during peak times with intelligent queue management features like detailed reports, wait time announcements, and automatic notifications.
Unleash Collaboration and Flexibility: Empower your team with features like customizable user portals, call forwarding, voicemail settings, and international calling capabilities.
Gain Valuable Insights and Optimize Your Communication
Actionable Data at Your Disposal: Make informed decisions with detailed call accounting reports, queue activity monitoring, and extension performance analytics.
Seamless Integration: Enhance your workflow by integrating Omni with existing tools like Google Calendar and create custom Holiday Schedules.
Adaptability for Every Need: Customize Omni to fit your unique business requirements with a wide range of features and functionalities, including voicemail, call recording, music on hold, and API access.
Enterprise Portal
Browser-based portal with full control over your entire business’s unified communications.
User Portal
Customizable features to help control extension details and abilities.
- View detailed information and the availability status for each extension
- Your voice platform can handle thousands of extensions
- Supports an international team
- SIP trunks are virtual phone lines that enable users to make and receive phone calls over the internet to anyone in the world with a phone number
- Each SIP trunk supports SIP channels
- View Trunk Id
- Host Address
- Pilot/BTN Number
- DIDs
- Channel Limit
- Ring Groups can include extensions from several different countries
- Using on-screen, real-time call data, you’ll be able to monitor incoming call volumes and call flow and pinpoint the busiest extensions in the Group
- Call Record feature lets you save ring group calls right in your Omnivoice Portal, so that they can be played later
- Ring Strategy feature to organize agent priority and send calls to available agents in an ordered list
- Also known as an Auto Attendant, uses an audio greeting to point callers in the right direction.
- Each menu provides a list of your departments, as well as the number your callers can dial to get the right support.
- Send incoming calls to an extension, department, or mailbox.
- Schedule business or after-hours modes.
- Syncing your Google Calendar and create custom Holiday Schedules.
- Manage high call volumes, if all extensions are busy, your callers will be placed in a convenient lineup while they wait to speak to a representative.
- Callers can be provided with their spot number and current wait time to help keep them on the line.
- Detailed queue reports with up-to-the-minute activity.
- Receive automatic email reports pushed out on a daily or monthly basis.
- Voicemail
- Voice Prompts
- Music on Hold
- Conference Rooms
- Holiday Service IVR
- Call Recording
- API
- Call Accounting
- LDAP Directory
- Enterprise Contacts
- Date and time.
- Contact Phone Numbers.
- Forwarding Route.
- Call Duration.
- Place a call directly from your primary extension.
- Add a pre-existing call list.
- Name.
- Phone.
- Mobile Number.
- Email.
- When the user’s voicemail is enabled, voice messages are automatically saved for instant playback or downloading.
- The Voicemail feature can be adjusted at any time to change message storage and contact email.
- Call Forwarding.
- Call Screening and Blocking.
- Extension Assistant.
- Voicemail Settings.
- Outbound and International Calling.
