Your customer service just got
a whole lot smarter
Meet the Smart Contact Center from SmartChoice — a cloud-based, omnichannel solution that unifies voice, chat, SMS, and analytics in one intelligent platform. Empower agents, streamline operations, and deliver exceptional customer experiences from anywhere.
Leverage today’s technology for tomorrow – transform your contact center
Make data-driven decisions that enhance customer satisfaction and operational performance with real-time and historical analytics — all delivered through an intuitive, cloud-based interface.
Key features:
- Real‑time & historical analytics – Gain complete visibility into your contact center operations 24/7/365. Access dashboards with real-time metrics on call volumes, queue performance, and peak traffic times to optimize staffing and response.
- Service level reporting – Track and improve service levels with detailed SLA reports. Supervisors can view performance by agent, department, or company-wide to ensure accountability and consistent quality across every customer interaction.
- Omni‑channel & engagement analytics – Engage customers across every channel — voice, chat, text, and beyond. Analyze sentiment, call duration, hold times, and engagement metrics to refine workflows and boost customer loyalty.
Experience seamless integrations & unmatched efficiency
Empower your agents and elevate service delivery through real-time insights, smart integrations, and automated workflows — all within one unified contact center environment.
Key features:
- CRM & API integration – Integrate the Smart Contact Center with your preferred CRM, accounting, and business tools. SmartChoice APIs enable seamless connections for callback tracking, live call recording, SMS history, and real-time reporting.
- Agent enablement – Enable agents to deliver faster, smarter service. Real-time analytics and unified communication tools let them anticipate customer needs, monitor KPIs, and automate repetitive tasks for higher productivity.
- Reduce operating costs – Simplify your infrastructure and lower total cost of ownership. With a centralized, cloud-based platform, you eliminate redundant systems and gain enterprise-grade performance without added complexity.
Experience the benefits of utilizing SmartChoice’s API’s to integrate with multiple CRMs
Data
Privacy
Payment Card
Industry (PCI)
HIPAA
Compliance
General Data
Protection Regulation
A smarter way to connect, collaborate, and grow
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Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.