Boost Your CRM With SmartChoice

SmartChoice’s voice solution integrates with your company’s CRM to offer a complete, cloud-based app that enhances business communications.

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SmartChoice CRM Integration caller ID

CRMs Without a SmartChoice Integration Can Be Limited

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Fragmented Data

Unsynchronized data between a CRMs and voice systems can lead to inaccurate customer information and missed opportunities.

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Manual Processes

Manually entering data and transferring it between different systems can be time-consuming and is often prone to errors.

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Customer Interactions

Without call history, recordings, and other data, CRM users may struggle to comprehend customer interactions and deliver effective support.

SmartChoice CRM Integration Enhances The Customer Experience

Real-Time Data Synchronization

Ensure that all customer interactions, whether via call or messaging, reflect the most up-to-date customer information in the Customer Relations Manager System.

SmartChoice CRM integrates customer data within the platform

SmartChoice CRM integration adds call and SMS features to your CRM

Automated Processes Improve Productivity

With data automation, CRM users worry less about manual input, thus speeding up their processes and enhancing overall performance.

Enhanced Customer Experience

Access to call history, recordings, and transcriptions provides valuable context for CRM users, enabling them to personalize interactions and better address customer needs.

successful customer interaction with SmartChoice CRM integration

SmartChoice CRM Integrations

Connect Your CRM With All SmartChoice Endpoints

Microsoft Teams Calling

SmartChoice Softphone

Yealink, Polycom, Cisco, and Grandstream Devices

SIP Handsets

What Clients Are Saying

IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”

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Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice”

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Stephen Yap

uniQure

IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated”

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Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set”

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Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators)”

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IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice”

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