Smart SIP & EPRI + Teams.

Smart SIP & Enhanced PRI + Teams allows enterprises to integrate

Microsoft Teams with an existing on-premise PBX. Get the revolutionary features of Teams without the need to forklift the existing hardware and infrastructure.

Get Started

How Smart SIP & EPRI + Teams Works

Turn Your Traditional PBX
Into a Teams Voice-Enabled PBX

Smart SIP & Enhanced PRI + Teams allows enterprises to keep existing infrastructure in place (i.e., PBX, low voltage cabling, etc.) without the need to upgrade handsets, licenses, maintenance agreements, or pay for costs associated with modernizing and upgrading a phone system.

SmartChoice Advantages



Call
Queues



Simultaneous
Ring to Cellphone



Off-Site
Extensions



eFax Inbound
& Outbound



24x7x365 U.S.
Based Support



Transfer Calls
to POTS



Inbound
Disaster Recovery



Time of
Day Routing



VoIP
Softphones



Four-Digit
Dialing

Smart SIP & EPRI + Teams Features

Busy on Busy

A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold.

Call Answer/Initiate (by name and number)

Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Call Blocking

Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.

Call Forwarding Options and Simultaneous Ring

Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Call Park and Retrieve

Lets users place a call on hold in the Teams service in the cloud.

Call Phone Number From Search

Lets users place a call from the search box by using the /call command and specifying a name or a number.

Call Recording per PRI channel

Record and store phone calls per PRI channel

Caller ID

Calls from inside the company display a detailed caller ID. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed.

Cloud Auto Attendants

Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Cloud Call Queues

Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

Cloud Voicemail

When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams.

Cloud Voicemail User Settings

Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.

Common Area Phones

A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.

Device Switching

Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.

Distinctive Ring Alerts

Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.

Federated Calling

Lets users securely connect, communicate, and collaborate with users in federated tenants.

Group Call Pickup and Forward to Group

Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.

Integrated Dial Pad

Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

Make and Receive a Video Call

If the user’s account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.

Media Bypass Support

For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.

Music On Hold

Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue.

Presence-Based Call Routing

Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.

Secondary Ringer

Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker.

Shared Line Appearance

Lets users share their phone line so that another user can make and receive calls on their behalf.

Transfer a Call and Consultative Transfer

Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Transfer to Voicemail Mid Call

Lets users transfer to voicemail during a call.

*Speak with your SmartChoice representative to discuss which of the features that are listed above are included in your plan.

Collaborate From Anywhere

Mobile Phone App

Computer / Laptop

PBX Compatible Phones

Call Forward Feature

Need Phones?

Choose from a great selection of desktop and conference phones.

See Our Phone Options Here

Powered By

SmartChoice Works with a Wide Range of PBX Providers

+ other major providers

Integrate Microsoft Teams Where You Need It the Most

Smart UCaaS
+ Teams

Users can get the best of both worlds by leveraging the Microsoft Teams frontend and SmartChoice backend.

Learn More

Smart Contact
Center + Teams

Empower your team to connect with customers and deliver high-impact results for your business.

Learn More

Smart Direct
Routing

Reduce operating expenses by paying for only what is needed versus purchasing individual calling plans from Microsoft on a 1:1 ratio.

Learn More

What Clients Are Saying

IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”



Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice”



Stephen Yap

uniQure

IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated”



Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set”



Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators)”



IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice”

