Optimize Your Salesforce With The Power Of SmartChoice.

Use the full potential of your Salesforce platform, by making sure all your customer data is in one place.

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150K

companies use Salesforce in more
than 15 different industries.

22%

of the global CRM market

share in 2023.

33%

of companies invest in automation to support non-tech workflows.

54%

increase in customer engagement
from CRM integration.

Supercharge Your Salesforce Platform With SmartChoice

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Click-to-Call

Call directly by clicking on any phone number in the Leads, Contacts, and Organizations dashboard, streamline calling without manual dialing.

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SMS Log

Ensure every customer contact-point is logged. Make sure every message is tracked and easily picked up where they left off.

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Call Recording

SmartChoice enables call log and recording within Salesforce, ensuring a complete communication history for better track and compliance.

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Inbound Call Pop-Up

Have a call pop-up window appear when you have a call, displaying key customer information allowing for a more personalized and efficient interaction.

SmartChoice CRM Integration Helps You Get The Most Out Of Your Salesforce Experience

Automate Processes And Gain Efficiency

Increase productivity by minimizing manual data entry. With automated Call and Messaging Logs, Call Recording, and Click-to-Call features, you save valuable time and improve efficiency across your team.

Make and receive calls from any SmartChoice endpoint

Enhance Interaction
With Customers

Improve customer interaction quality by displaying key information in a Incoming Call Pop-Up window for the agent.

Meet Customers On
Their Preferred Channel

Every sent or received SMS message is automatically logged, allowing users to easily review past conversations. This helps maintain continuity in customer interactions, so nothing falls through the cracks.

Centralized Data For
Easier Scalability

Effortlessly scale operations by consolidating all customer data within Salesforce. Track every lead seamlessly across agents, enabling your team to work efficiently and drive growth without missing a beat.

Challenges Solved by SmartChoice

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Disrupted
Communication

Traditional systems are often disjointed, leading to overlooked information and lost potential leads.

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Limited
Real-Time Data

Agents may need access to customer information in real-time, like call records, text messages and notes.

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Data Privacy
and Compliance

The risk of data breaches can be higher when systems are not integrated and properly secured.

Connect Salesforce With All Your SmartChoice Devices

Microsoft Teams Calling

SmartChoice Softphone

Yealink, Polycom, Cisco, and Grandstream Devices

SIP Handsets

What Clients Are Saying

IT and Network Infrastructure Manager

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”

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Director of Telecommunications, Large Healthcare Enterprise

“The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with SmartChoice”

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Stephen Yap

uniQure

IT department Senior Systems Administrator

“We were using Lumen for voice services over copper, which had become increasingly expensive and outdated”

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Director of Information Technology

“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set”

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Facilities Manager

“The customer service has been excellent, and we regret not coming on board sooner. We certainly recommend SmartChoice to our clients as well as the members of the NJALA (New Jersey Association of Legal Administrators)”

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IT Infrastructure and Support Manager

“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice”

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