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Why Softphones Are Essential for the Modern Enterprise

Softphones have become a pivotal tool in allowing modern enterprises to adapt to the evolving work landscape. 

The way we work has changed if not evolved, doubling our leniency on virtual tools that allow us to work from anywhere. One of the most popular used solutions in today’s modern workforce is the softphone powered by Voice over IP, a shorter term for Voice over Internet Protocol (VoIP) and a solution used by over 31% of enterprises in America.

VoIP allows businesses to place and receive phone calls over the internet as opposed to traditional phone lines. It is easy to use, stores data and analytics in the cloud and allows you to make calls from any device, as long as you have an internet connection.

One of the most vital factors of a VoIP system is its software phone, commonly known as a softphone. This tool empowers teams to take their business phone number wherever they go while leveraging the same powerful performance and connection your work phone has.

Business communication providers such as Smart Choice Communications provide robust softphone solutions that offer a wide a range of VoIP-powered features.

What is a VoIP-powered softphone?

A VoIP-powered software phone, also known as a softphone, is a software that can be downloaded to multiple devices such as your smartphone or computer. Aside from the wide range of features it provides, it allows you to host conference calls, set up your voicemail to email transcription, and simultaneously rings with your desk phone for the times you step away from your desk.

If you’re using your smartphone, the softphone is a simple download of a mobile app that gives you the option to take your work on the go. Like the call interface of your android or iPhone, it contains a keypad, your list of contacts, messages, call logs, and more.

What are the advantages of a VoIP-powered softphone?

Businesses of all sizes use VoIP services to accommodate the hybrid work environment. Its ease of use and mobility are just some of the many reasons why VoIP is essential for distributed workforces.

Here are some advantages that come with a VoIP-powered softphone:

  • Lower costs. If you’re a small business that doesn’t need desk phones to operate, the softphone gives you the ability to get reliable phone service without purchasing additional hardware or infrastructure.
  • You can keep your existing business phone number and use one number across all devices.
  • You can receive calls on different devices simultaneously and get notified via the simultaneous ring feature.
  • It easily integrates with different CRM platforms.
  • VoIP-powered softphones are equipped with admin portals to oversee agent or employee performance.  Through the admin portal, enterprise leaders can track productivity while their team works from anywhere, making it beneficial for managers to ensure timelines are adhered to and deliverables are met.
  • Get the ability to take your office with you. Customers won’t know that you’re away from your desk, and you can continue to work efficiently from the comfort of your preferred location.
  • Know when people are offline, in a meeting, out of the office, or on another call. Well-equipped softphones contain a ‘presence’ feature that provides detailed information on your team’s working status.
  • Smart Choice Communications’ softphone holds basic SMS features for enterprises that want to keep messages and make calls in one place, streamlining communication and sending customer updates faster.

Will my legacy phone system work with my new softphone?

Purchasing physical VoIP phones that come in the form of desk phones cohesively works with your existing VoIP-powered softphone solution. However, if you already have existing non-VoIP desk phones and require a mobile solution, you don’t have to buy a new phone system. Business communications providers like Smart Choice Communications can easily integrate their softphone solution with your on-premise PBX.

What if I need something more than just VoIP?

While business VoIP solutions continue to be a great tool for many organizations today, it doesn’t have to stop there. Many large enterprises make the most out of unified communications, combining multiple communication channels such as voice calls, video conferencing, instant messaging, and content sharing. Additionally, with unified communications, you can oversee all business communication operations through one admin portal, a necessity for business leaders that look to monitor productivity and find areas that need more attention.

Those looking to supercharge their existing unified communications platform with Microsoft Teams can easily do so and still get the benefits of a softphone with the distinct Teams interface.

Start connecting.