Seamless integration with your business applications
Smart Choice is committed to providing the best user experience for every customer. We offer covenient, reliable solutions including seamless integrations with popular business applications such as Outlook, Google for Work, Zendesk, and Salesforce. By integrating your business applications with SCC, you can empower your business through improved collaboration, increased productivity, and instant access to your most important data.
- Click-to-Call Functionality – Save time and eliminate misdials by calling directly from your browser using SCC’s Click-to-Call feature. Just click your mouse and the call is made!
- Realtime Analytics – View detailed analytics including agent/contact records, call duration, and call logs–all in real time.
- Instant On-Screen Notification – Inbound pop-ups let you instantly see your customer’s existing information and account records during an incoming call.
- Presence Awareness – View the realtime status of every agent in your queue to help you determine whether they are available to take a customer’s call.
- Windows & Mac Compatibility – Enjoy integrated features within your browser on both Windows and Mac operating systems.
… And Many More!