Smart Choice Communications, a leading provider of VoIP network and technology, announced that it has completed an integration of its VoIP OmniPortal platform with Salesforce CRM, the market leader for CRM applications. The integration automatically opens a caller’s Salesforce contact record when the user receives an incoming call. This new feature identifies the phone number associated with a lead and instantly records the call details to the corresponding contact in Salesforce. Smart Choice end-users can automatically store and manage detailed logs of all inbound and outbound calls from within their Salesforce.
“SmartCRM for Salesforce combines industry best voice and video calling features with a popular CRM application. This integration has really captured the interest of our current customers. We are excited to see SmartCRM’s advanced calling features with managing customers through Salesforce”
– Jarrett Wolfe
Partner, Smart Choice Communications
The new solution will enable Smart Choice users to integrate their VoIP platform directly into Salesforce CRM. This will allow users to access click-to-dial, recorded-call logging and other advanced voice features. With the SmartCRM integration for Salesforce, agents spend less time manually logging call details and have more availability to continue conversations with prospective clients. Increased agent productivity and availability equates to more calls, leading to greater company revenue.
“A powerful integration that is used to simplify how to track call activity history. The setup is made easy for everyone to get started and SmartCRM doesn’t take a programmer to make it work. A true workflow integration solution. Rather than taking time logging your calls, SmartCRM automatically allows you to add notes to Salesforce contacts live, on the fly, through a popup.”
– Basil Stepanov
CTO, Smart Choice Communications
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE
About Smart Choice Communications
SCC acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients. SCC provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support. One Provider, One Bill, One Smart Cloud Solution.
For more information, visit www.smartchoiceus.com