Is It Better To Integrate Teams with UCaaS Or Go Direct with Teams?

Integrate UCaaS Teams


As the landscape of remote work and digital collaboration continues to evolve, Microsoft Teams has emerged as a leading platform for seamless communication and team collaboration. However, organizations often face the question of whether to leverage the power of Teams directly or explore the benefits of Unified Communications as a Service (UCaaS) integration to further enhance their communication capabilities. 

In this article, we will dissect the two distinct approaches—UCaaS with Teams integration and using Microsoft Teams directly—to understand how they differ and uncover the pros and cons of each. By delving into the unique offerings of these communication solutions, we aim to assist businesses in making the right choice that aligns with their specific needs and communication requirements. Let’s navigate through the complexities and advantages to help you make an informed decision on the path to streamlined and efficient communication.

UCaaS with Teams Integration

UCaaS is a cloud-based communication solution that consolidates various communication tools and channels into a single, unified platform. When integrated with Microsoft Teams, UCaaS extends Teams’ functionalities by incorporating additional communication features such as voice calling, video conferencing, instant messaging, and even contact center capabilities. This integration typically comes with a third-party service provider that delivers the UCaaS solution.


  • Comprehensive Communication Suite: UCaaS integration enhances Teams with a full range of unified communication features, providing a seamless experience for users.
  • Scalability: The UCaaS provider can handle the complexity of integrating multiple communication tools and ensure smooth scaling as per an organization’s needs.
  • External Communication: UCaaS often includes PSTN (Public Switched Telephone Network) calling, enabling users to make and receive phone calls outside the Teams environment.


  • Additional Costs: Integrating UCaaS with Teams may involve additional expenses for the third-party service and licensing.
  • Complexity: Managing and troubleshooting issues might require coordination between the UCaaS provider and the Teams administrators.

Using Microsoft Teams Directly

Using Microsoft Teams directly refers to the native implementation of Teams without additional UCaaS integration. Microsoft Teams is already a robust collaboration platform, offering chat, video conferencing, file sharing, and integration with other Microsoft 365 applications.


  • Familiarity: Teams is likely to be part of an organization’s existing Microsoft 365 suite, making it a familiar tool for users.
  • Integration with Microsoft 365: Teams seamlessly integrates with apps like Word, Excel, and SharePoint, facilitating efficient collaboration.
  • Simplicity: Working solely with Teams requires no additional configuration or management from third-party providers.


  • Limited Communication Features: While Teams provides an array of communication tools, it may lack certain advanced UCaaS features like comprehensive call management, monitoring and analysis.
  • External Communication Limitations: Teams offers external calling capabilities, but full PSTN calling may require add-ons or third-party solutions.

In Summary

UCaaS with Teams integration expands the capabilities of Microsoft Teams by integrating it with a complete unified communications suite. This is ideal for organizations seeking a comprehensive communication platform, especially those with complex communication requirements and the budget to invest in additional services. On the other hand, using Microsoft Teams directly suits organizations that prioritize simplicity and are content with Teams’ native features, especially when their primary focus is internal collaboration and communication within the Microsoft 365 ecosystem. The choice depends on an organization’s specific needs, budget, and preference for a fully unified communication experience or sticking to the core features of Teams.

Speak with a SmartChoice specialist about which Teams integration works best for you.

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