How Do I Know If I Need to Upgrade My Business Internet?

the importance of excellent business internet


In today’s business landscape, a robust and uninterrupted internet connection is not just a luxury; it’s an absolute necessity. Disruptions in connectivity can lead to productivity losses and missed opportunities. Sometimes, it’s hard to determine whether you need to invest in new infrastructure, or if it is something more simple than that. In this SmartChoice guide, we’ll delve into troubleshooting internet connectivity issues and provide valuable insights to keep your business online and thriving. Plus, we’ll highlight an often-overlooked culprit: the microwave oven.

Verify Business Devices

Before delving into complex troubleshooting procedures, start with the basics. Ensure that the devices crucial to your business operations are functioning optimally. Power them off and on to resolve temporary glitches. Confirm that they are connected to the right network and that the Wi-Fi or Ethernet indicators show a stable connection.

Router and Modem Maintenance

Your business’s router and modem are the gateways to the digital world. Initiate the troubleshooting process by rebooting both devices. Unplug them from their power sources, wait for 30 seconds, and then plug them back in. This action can resolve various issues, including network congestion and minor hardware glitches.

Service Outages and SLAs

In the business world, time is money. If your internet connection falters, it could be due to a service outage from your internet service provider (ISP). Check if there are any reported outages in your area. Most ISPs offer online tools or apps to provide real-time outage information. Keep in mind your Service Level Agreement (SLA) with your ISP, which outlines the expected level of service and compensation for downtime.

Wireless Interference Management

Wireless networks are susceptible to interference from neighboring Wi-Fi networks, electronic devices, and physical barriers. Ensure your router is centrally located within your business premises and far from electronic devices that could interfere with the signal. Notably, avoid placing the router near a microwave oven, which can disrupt the signal when in use.

Note: Microwave Interference

Microwave ovens operate within the 2.4 GHz frequency range, commonly used by Wi-Fi routers. Microwave usage emits electromagnetic radiation, which can interfere with Wi-Fi signals. To minimize this interference, relocate your router or consider upgrading to a dual-band router, which can operate on the less congested 5 GHz frequency.

Firmware Updates

Outdated router firmware can lead to performance issues and security vulnerabilities, posing a significant risk to your business’s data. Check your router manufacturer’s website for the latest firmware updates and follow the instructions to ensure your router’s firmware is up-to-date, improving network stability and security.

Enhanced Network Security

In a business environment, network security is paramount. Make sure your network is secured with a strong, unique password. Activate advanced security features like WPA3 encryption and MAC address filtering for an added layer of protection against cyber threats.

Identify Bandwidth-Intensive Processes

Within a business network, a single device or application consuming excess bandwidth can hinder others’ performance. Monitor and identify any devices or processes running bandwidth-intensive tasks, such as large file transfers or video streaming. Implement Quality of Service (QoS) settings to prioritize mission-critical applications and maintain optimal performance.

Regular Security Audits

Malware and viruses can infiltrate business networks, jeopardizing data security and network stability. Regularly conduct antivirus and anti-malware scans on all business devices to ensure they are free from malicious software.

Engage Business Support

If your business internet connection remains unstable or non-operational after following these steps, it’s time to contact a specialist such as your ISP’s business support team, an MSP, or an IT Integrator. They have the expertise to remotely diagnose and address issues related to business accounts promptly.

Invest in Network Upgrades

For businesses experiencing frequent connectivity issues, consider investing in network upgrades. Upgrading to higher-quality routers, implementing a robust mesh Wi-Fi system, or subscribing to a faster internet plan can significantly enhance your business’s online capabilities.


A consistent and reliable internet connection is not negotiable in your business. By adhering to the SmartChoice guidelines outlined in this article, your business will be better prepared to identify and resolve common internet connectivity issues. Keep in mind essential practices such as securing your network, performing regular maintenance, and steering clear of microwave interference. With these strategies, your business will remain steadfastly connected to the digital world, ensuring uninterrupted productivity and success.

If you would like to speak with a specialist about your multi-site communications infrastructure, please reach out to SmartChoice here.

What’s New at SmartChoice