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About Us

Values

Integrity: We have built an impeccable reputation by providing exceptional telecom services to prestigious corporations since 1998.

White Glove Service: SCC has offered personalized service to thousands of customers for over 20 years. We understand that each company has unique industry needs, which is why our experts get to know your organization on an individual level to make sure we implement customizable solutions tailored to enhance your business.

Customer Focused: Our customers always come first. We are committed to providing best-in-class, 24 x 7 x 365 North American based support and our SLA guarantees 100% uptime to assure flawless service.

Innovative: We are a trend setter in the technology industry. Our team of developers are constantly evolving, architecting new ideas and solutions that shape the industry and distinguish us from the rest.

Flexibility: Our progressive solutions are based on the requirements of today and tomorrow. In this ever-changing industry, we encourage the feedback of our clients through cohesion, collaboration and teamwork.

Mission

To develop and manage our customers’ enterprise networks to provide effective technology solutions specifically tailored to each company. Our mission is to advance, customize, and ultimately revolutionize your technological experience with one communication platform, one point of contact, and one smart choice.

What we do

SCC takes pride in consistently providing our clients with an unsurpassable level of expertise and support with a unique portfolio of solutions including UCaaS, software solutions, collaboration services, network security and managed physical security. We have grown to become one of the largest Hosted PBX business/SIP providers in North America and won numerous awards for our advanced platform and proprietary network that delivers flexible, cost-effective services and facilitates enterprise-grade quality and reliability. As a single point of contact, we help clients in multiple industries choose the right telecom technology solutions, including, those in healthcare, construction, legal, banking and financial, retail and real estate as well as some of the world’s most recognizable brands that rely on us for custom-built solutions to connect multiple channels onto a single, unified platform. Backed by our Global Smart Hands, we ensure that customer networks are always running smoothly and efficiently, no matter what. With our fully-redundant network, expert design, around-the-clock support and cost-effective solutions, it is easy to see why we are the smartest choice.

Award-winning services

2020

Smart Choice Communications relocates its New York City headquarters to 7 Times Square.
Smart Choice changes its strategy to help customers through the worldwide pandemic.

SCC rapidly responds to the needs of its clients by providing the best remote options for their business.

2019

SCC opens its Newest Sales Office and Network Operations Center in Springfield MO

Smart Choice moves into bigger office in Springfield MO in response to increased demand for products and services.

Smart Choice Releases Smart Tile.
The Watchful Eye of Your IoT.

A convenient dashboard that lets business owners view essential information through “one pane of glass” in one simple spot.

2018

SCC Adds Corporate Partners

Phoenix Audio, Avigilon, Hikvision, and Yealink

Brand new fleet of trucks

SCC rolls out brand new trucks to work on the tri-state area

SCC releases 10G fixed Wireless EtherHaul-5500FD

The combination of high performance, 10 Gigabit full-duplex throughput and a low latency make it perfect for the most demanding connectivity applications.

2018 Unified Communications Product of the Year

Smart Chat++

Legal Committees Accept SCC as a Member

Only hosted VoIP provider to join NJALA and ALANYC

Missouri Sales Office Opens

SCC’s first MO dedicated sales hire for more companies to know about the platform and its undeniable benefits

Relocated data center from Missouri to Dallas

scalable and fully redundant network backbone built on state-of-the-art architecture

2017

SCC expands to help hundreds

Helping hundreds of thousands of end users use technology for business efficiency and growth. SCC continues to roll out products every month and appreciates the loyal customers who have helped them succeed.

SCC tech developments

SCC launches Smart Chat ++, Smart Phone ++, and Smart Video platforms

Smart Chat ++ develops API integrations

Smart Chat++ Is enhanced with Google API, SMS message sending, and Data base integrations

2016

New office in Midtown Manhattan

Due to increased demand for products and services. SCC opens its second office on 56 w 45th street.

SCC is named Best Places to Work

Crain’s NY Business adds SCC as number #8 on its list and Business Intelligence Group, and is featured on the 101 Best and Brightest Companies to Work for in the Nation list. They are also included in Inc. 5000’s Fastest-Growing Private Companies.

2015

SCC adds its fourth North American colocation

The facility at the Springfield underground in Springfield, Missouri. The facility is located 85 feet below ground, and is surrounded by solid limestone to keep equipment safe from natural and most man-made disasters.

2014

SCC quadruples its space in Missouri

Opens a state-of-the-art helpdesk and network operations center. SCC hires their 100th employee. A commitment to U.S.-based customer service is solidified.

2013

SCC expands its New York City office.

2012

An encrypted app for law firms is developed.

SCC builds a secure app for an international law firm that ensures all calls are encrypted and allows trial attorneys to speak with confidence and reliability from anywhere in the world.

2011

SCC relocates its Network Operations Center to Southwest Missouri.

As growth accelerates, SCC moves its customer support service to Southwest Missouri, ensuring the network operations center has adequate room to accommodate an increasing customer base.

2010

IP system for 40+ bank branches

SCC installs an IP system and integrates more than 40 bank branches in less than three months, enabling a national bank to communicate efficiently and reliably

2009

Omni Platform is Developed

SCC launches the Omni platform to increase features and improve productivity in client workplaces. SCC consults with clients across Europe.

2008

Integrates gigabit connections
SCC creates co-location facilities to growing more than six times the original size.

2007

Expands of voice switches nationwide

Continuous growth of voice switches nationwide

2006

SCC expands its service across the country.

Dedicated focus on delivering around the clock superior quality, service, and reliability

2005

Proprietary softswitch to run EPRI, SIP and HOSTED PBX

SCC builds a proprietary softswitch to run EPRI, SIP and HOSTED PBX, enabling clients to use SmartEthernet, which ensures 100% uptime and crystal-clear quality on the next generation of telephony products. SCC wins numerous awards and garners praise across the industry

2004

SCC starts building out an all-fiber backbone across the Northeast.

After seeing a lack of business-grade ISP and service management, SCC secures space in the country’s premier data center at 111 8th Avenue in Manhattan

Rolls out services across the country

SCC begins rolling out SmartEthernet, SmartT1 and SmartFiber to clients all across the country.

2003

Expands into larger Midtown Manhattan office

SCC expands and moves into a larger Midtown Manhattan office. The employee count is increased by 100%.

2002

SCC signings reach over 1,000 accounts.

Best-in-class service that ensures long-term customer relationships

2001

SCC becomes the preferred telecom vendor for Japanese businesses

U.S. Clients include Mizuho, NTT Docamo, NTV Television, and Takashimaya– the largest Japanese department store. Many other businesses also choose to sign with Smart Choice.

2000

SCC signs its largest account to date, with over 500 users.

Provides significant savings to customers vs. legacy solutions

1999

Carrier Registration in NJ and NY

SCC begins the registration process to become a carrier in New York and New Jersey.

1998

Smart Choice Communications is founded

Smart Choice Communications is founded as a full-service telecom consulting and management company. Its first office opens on 59 East 54th Street in New York City.