Case Study:
Worldwide Construction Company Unifies Global Offices
Company:
Value/ROI:
- Drastically reduced phone rates
- Improved support reliability
Project:
- Upgrade the traditional phone system to VoIP
- Enhance Infrastructure to meet new system needs
- Provide additional voice communication solutions
Key Takeaways:
Introduction
This worldwide construction company specializes in civil infrastructure and construction projects. Founded in 2005, it has become a leader in technical complexity and design.
Initial Challenges
This construction leader needed to convert their worldwide office to Voice Over Internet Protocol (VoIP) from their traditional phone system, looking to reduce operational costs of its telecommunications infrastructure while increasing company-wide communication efficiency.
The global enterprise selected SmartChoice due to its powerful features, which aided in its professional communication method for each of its branches.
Before SmartChoice, the company used an analog PBX system managed by its IT team and multiple telecommunication providers.
Their private branch exchange (PBX) became too difficult to manage and expensive to maintain.
“Our business spreads throughout the entire United States, and instead of reaching out to someone in Texas or North Carolina, we just needed to reach out to one vendor, SmartChoice.”IT Infrastructure and Support Manager
The Smart Solution
SmartChoice created a custom solution for the construction company’s offices from network cabling planning, installing conference rooms, building out office space, cloud integration, and other infrastructure.
The company also needed a voice communication solution that was simple to implement and operate yet scalable and cost-effective.
SmartChoice’s all-in-one platform provided team messaging, voice, video, meetings, and conferencing. With the new solution, every employee felt empowered to communicate from any device and from anywhere.
“One source for all our solutions. That is a plus for us and a time saver as well.”– IT Infrastructure and Support Manager
The ability to use softphones made it possible to control call traffic efficiently through its automated transfers to mobile phones from extensions. Also, the construction team’s customer service substantially improved due to the ability to transfer calls between locations seamlessly.
Additional features included integrating voicemail to email, extensions, queue configuration, real-time monitoring, and a robust reporting system.
The global leader’s monthly phone rates were drastically reduced while experiencing improved call and technical support reliability.
Products and Features
Extensions
Real-Time Monitoring
Voicemail to Email
“We stay with SmartChoice because they are a reliable source for all our technological needs. There has never been the word ‘no’ for everything that we’ve requested, but rather, ‘let us investigate.’ Nothing is out of scope when it comes to technology; SmartChoice always comes through.”-IT Infrastructure and Support Manager
Conclusion
By providing an incomparable level of customer service at all times and a dedication to the quality of work, SmartChoice helped the construction leader improve its business operations and overall client relations.
