Smart Queue Callback

Allows callers to bypass lengthy wait times by requesting a callback from an agent when they are next in line.  

June Feature of the Month:

Smart Queue Callback

When your customers call, you want to provide them with fast, reliable service. While call queues can help connect callers with available representatives, there are times where calls can pile up, which can result in longer wait times and angry customers.

With Smart Queue Callback, your callers can choose to request for a representative to return the call when a slot becomes available. This means your customers can return to work or responsibilities without having to stay on the line the entire time. Long wait times can often lead to increased frustration from customers, which can ultimately affect your company’s reputation and even lead to some hostile phone conversations. This feature offers flexibility, while assuring the customer their call is important to you and your business.

Smart Queue Callback helps you get to your important customer inquiries, and make sure your callers get the attention and information they need. By allowing independence while awaiting a callback, you can provide a positive experience that won’t take over your customer’s day.

Call Back Features

Higher Customer Satisfaction – Let your customers put down their phone and return to their day without having to wait on the call.

Customer Retention – The Call Back feature can help prevent lost business by giving customers the option to be called back, instead of hanging up during a queue.

Increased Productivity – When a callback is requested, agents will see all the caller’s information in the portal and can contact them with just the click of a button. There is no need to search through CRM’s or track down information to make the call.

For more information on SmartChoice’s products and services, please visit www.smartchoiceus.com, or call (800) 217-3096.