Smart Bot uses artificial intelligence (AI) to streamline processes by instantly answering queries in one place using company databases, CRM’s, and internal data.
July Feature of the Month:
Smart Bot
Employees may not realize it, but many of their basic work functions can be automated. Small tasks such as researching or inquiring about a subject can add up, taking away vital time for employees to be working on important projects, leading to a less productive workplace.
Luckily, there is a solution to this dilemma. Using AI integration, Smart Bot gives you the ability to make inquiries, automate workflows, and locate internal information immediately.
With access to all your company’s databases and CRM’s, Smart Bot can deliver the answers you need in a matter of seconds. When asked a question, it determines the appropriate database based on keyword queries and finds the answer using advanced algorithms. If the answer is not found, Smart Bot’s sophisticated AI searches the next best database, and so on until an answer is found. The best part is, this process takes place in a matter of seconds.
This proves beneficial to users because employees can be more focused and productive throughout the work day. With the ability to locate and interpret big data in seconds, companies see an increase in revenue and profits. Smart Bot can also notify you for an array of things ranging from low/high inventory levels to how often the water cooler is being used. Information like this gives your company insights on how to become more effective in the everyday workplace. Overall, Smart Bot is automating the work environment and providing in depth analysis of your company with minimal human effort.
How it Works:
Through natural language processing, Smart Bot understands what you are asking, and will immediately locate and provide the best answer for you. Users can ask questions through Smart Chat ++ channels, for everyone to see, or through direct messages, for only them to see. Smart Bot even uses metadata to determine the best possible response based on each individual user.
Ask Smart Bot anything! Some queries include:
- Where is the closest location I can find UPC #284019455931?
- How many vacation days do I have left this year?
- How far is [client’s] office from me?
- How much traffic have we had on our website this past week?
- Are all the routers in my office operating?
- Please find company’s financial report from last month.
- Who do I contact if my computer is not working?
- How many plain white t-shirts do we have left in stock?
Smart Bot can also be integrated with a company’s live chat, with the ability to customize “ask” features and responses for themselves and their customers. SmartChoice uses sophisticated deep learning algorithms to identify user tonality which can go a long way in strengthening the customer experience.
Smart Bot Features
Find Answers Quickly- Ask Smart Bot a question and it will search and find your answer immediately.
Boosts Profitability- Smart Bot increases productivity which leads to faster completion rates and can reduce the need for a larger staff.
Sentiment Analysis- Smart Bot is capable of analyzing tone and mood, leading to better customer support and increased customer satisfaction.
Advanced Learning Capabilities- Smart Bot continues to learn from queries and answers to intelligently evolve and gain a deeper understanding of each user.
Make Faster Decisions- All answers are readily available in one spot and are available at your fingertips wherever and whenever you need them.
For more information on SmartChoice’s products and services, please visit www.smartchoiceus.com, or call (800) 217-3096.
