Escalation List.
SmartChoice is a 24x7x365, U.S. based white-glove service provider. We strive to provide you with outstanding customer service. If you feel that your request is not receiving the attention that it deserves or is taking an unsatisfactory amount of time, please refer to the escalation list below. A member of our team will gladly assist you.
Level |
Name |
Title |
Phone |
Cell Phone |
|
|---|---|---|---|---|---|
| 1 | Tech Support | Level 1 Support Engineers | (800) 968-3696 | [email protected] | |
| 2 | Ken Estes | Director of Implementation | (212) 660-7308 | (417) 773-3447 | [email protected] |
| 3 | Scott Talley | Director of Networks | (212) 660-7305 | (417) 224-0053 | [email protected] |
| 4 | Michael Ramsdell | Director of Operations | (727) 955-4608 | (910) 528-2038 | [email protected] |
| 5 | Basil Stepanov | Chief Technology Officer | (212) 660-7307 | (917) 818-5093 | [email protected] |
Open a Ticket with our Tech Support Team
To open a ticket, send your email, company name, and a brief description of what you need assistance with.
Locations
NY Office:
33 E 33th St, Suite 1108, New York, NY 10017
Network Operation Center:
4136 S Scenic Avenue Springfield, MO 65807
Florida Office:
360 Central Ave 15th Floor Suite 1500, St. Petersburg, FL 33701
