SUPPORT (800) 217-3096
SALES (877) 208-1158

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Set your team in motion and empower them to serve your customers with our 24x7x365 U.S. based supported Contact Center.

Your customers deserve the best.

Customized to your business.

Our engineers customize the cloud contact center to the needs of your business.

Reliable and Secure

Count on guaranteed uptime, crystal clear audio, and the most stringent levels of security.

Customer Focused

Achieve success and meet the demands of your customers through our efficient all-in-one platform.

Empowering and user-friendly.

Give your agents the tools to succeed with our easy-to-use interface and results driven software.

All-in-one Contact Center Solution

Omni Voice Web Portal
Routing
Self-service
100% Cloud
Analytics
Open Platform API’s
CRM and UC Integration
Security and Compliance
Around the clock support

Smart Queues

Create customized Smart Queues that direct waiting calls to a designated department or group of agents so you and your team can create callers into customers.

Custom queue groups

Ring order options

Agent Activity

Agent Status Display

Hold Time reporting

Custom Music

Call Recording

Sentiment Analysis

Keep track of your company’s reputations, the market, and your competitors.  The sentiment analysis tool allows your team to assess the situation, address your clients’ needs, and deliver outcomes in the best way possible.

Customer care

Reputation

Brand promotion

Market research and intelligence

Competitive analysis

Quality control

Real-time Agent Status

View your agents’ activity while they speak with customers in real-time.

Ring order options

Agent Activity

Agent Status Display

Hold Time reporting

Custom Music

Call Recording

Click To Call

Boost productivity, save time, and operate more efficiently at your desk. Our Click to Call extension gives you the ability to go from browsing to conversing seamlessly, allowing you to make phone calls directly from your Chrome browser with just one click.

Make calls seamlessly

On-Screen Pop-ups

View Call Data

Easy Installation and Setup

Distribution View

View your answered, unanswered, abandoned and transferred calls through the click of a button.

Predefined Reports

PDF and Excel Export

Real-time Information

Customizable report designer

Search Forms

Detailed Drill-Down Grids

Inline Help

HTML5 Charts

Analytics

Our Contact Center makes it easy to understand your analytics as it gives you the option to download and customize reports at your convenience.

Build a 360 Degree View of the Customer Journey

Identify Sales Opportunities

Evaluate Marketing Campaign Performance

Maximize the Efficiency of the Support Queue

Remove the Reliance on Surveys

Extend Cross-Channel Insight

Console

Smart Console puts you at the forefront of your call network.  Enjoy the convenience of controlling your call network and desk phone via your computer, so you can save time and increase productivity.

Oversee Call Activity

Call Park

Drag and Drop Calls

Spy, Whisper, and Barge

Direct to Voicemail

Call Recording

Virtual Receptionist

Take customer service to
the next level with Smart Sam.

Your live virtual receptionist that keeps you and your business
connected no matter where you are in the world.

What’s New at Smart Choice Communications

Start connecting.