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Slide Introducing Our
Smart Contact Center
Remove digital barriers and give your customers the experience they deserve. “Our business is not managing a phone system. It is saving lives – and SCC has enabled us to keep our eyes on our mission.”
Robert Parkinson, Chief Financial Officer at Turning Point, Inc.
Smart Contact Center User


Get a clear view of your contact center moment by moment, 24x7x365, with real-time and historical data visualizations. Whether you need daily, monthly, quarterly, or annual reports, oversee your business, and make data-driven decisions.

Real-Time Agent Status

View your agent’s activity in real-time and identify your top performers.

Distribution Queue Reports

Understand inbound call reports and sort your data by time, period, and agents.

Answered and Unanswered Calls

View reports of answered and unanswered calls to monitor organizational efficiency.


Invest in your customers’ experience by providing multi-channel communication throughout various platforms while enhancing customer engagement and loyalty.

Call Queues

Customize your call queues and lower your customers’ wait-on-hold times.

Live Chat

Engage with customers through the live chat feature on your website. Answer questions, resolve issues, and drive sales through stellar customer service.

SMS/Text Messaging

Extend customer service to mobile phones for anywhere, anytime communication.

Sentiment Analysis

Hone in on your customer’s opinions and emotions to identify new opportunities and successfully market your products.

Detailed Insights

Use language processing and text analysis to systematically identify, extract, quantify, and study information.

Discover Polarity Rates

Observe feedback through the Smart Contact Center’s ability to determine polarity rates.

Keyword Analysis

Make the most out of your contact center by utilizing keyword analysis reports to gauge product interest, areas of improvement, customer satisfaction, and market trends.

Smart Choice Communications Integrates with Leading CRMs

Improve Your Experience From Every Point Of View

Your customer service
just got a whole lot Smarter.

Customized to your business

Our engineers customize the cloud contact center to the needs of your business.

Reliable and Secure

Count on guaranteed uptime, crystal clear audio, and the most stringent levels of security.

Customer Focused

Achieve success and meet the demands of your customers through our efficient all-in-one platform.

Empowering and user-friendly

Give your agents the tools to succeed with our easy-to-use interface and results driven software.

Trusted by Numerous Industries

What’s New at Smart Choice Communications

Remove digital barriers.