Case Study:
Healthcare Center Updates System with HIPAA Compliant UCaaS Solution, Boosting Productivity Levels & Growth
Company:
Value/ROI:
- New system allows staff to focus on core tasks by eliminating time spent on phone system management.
- Consolidated multiple vendors into a single solution, reducing overall costs.
- Streamlined communication processes with features like individual conference bridges and softphone app.
Project:
- Replaced an expensive and unreliable system with a HIPAA compliant communication Solution.
- Implemented a UCaaS solution to address communication needs, including security, reliability, and cost-effectiveness.
- Deployed UCaaS solution, equipment, and network security to support multiple office locations and remote work.
Key Takeaways:
- The new system effectively protects sensitive patient information making it HIPAA compliant.
- Individual conference bridges and the softphone app improve teamwork across multiple locations.
- The system is easy to use and requires minimal training, leading to rapid adoption.
Introduction
This healthcare company was established as a collaboration of two medical practices to form one comprehensive all-inclusive practice and currently serves patients through multiple locations across New York.
The Challenge
The health center maintained confidential patient information, resulting in the need for a reliable communication solution that was HIPAA compliant.
The center was also experiencing slow internet speeds, which were subject to power outages. They had no mobile option and were paying extremely high prices for minimal service.
In the pursuit of a replacement, the Director of Information Technology chose SmartChoice to meet all of his company’s requirements.
“SmartChoice is a proactive business that supplies me with crucial data and other business analytics, making us more efficient in the things that we do.”– Director of Information Technology
The Smart Solution
Before switching to a cloud-based communication solution, the staff had several issues with its traditional phone system and relied on various third-party services to maintain it. Working with numerous vendors was time-consuming and troublesome.
The new communication system effectively protects sensitive patient information making it HIPAA compliant.
SmartChoice provided a robust solution that has the ability to be managed remotely. Utilizing our analytics, they were able to gain a deeper understanding of their productivity levels and overall business dynamic.
“Before SmartChoice transitioned us to a cloud solution, our company would experience frequent outages. I know of other competitors in our industry that have been down, whereas my system has not been down in fifteen years of working with SmartChoice.”– Director of Information Technology
Products and Features
“SmartChoice always treats me like a platinum customer. The communication solution is awesome, and it’s paired with a fantastic troubleshooting set.”– Director of Information Technology
Conclusion
As a growing company, it was essential to the team that the setup and use of their phone system would be easy and non-disruptive, especially for its new employees.
One of the company’s features heavily relies on individual conference bridges to collaborate with colleagues between different offices. Simultaneously, the softphone app is another tool that allows their staff to receive calls when they’re away from their desks.
SmartChoice provided the staff with a communication system that did not require extensive training and could be maintained internally. It granted its employees more time to work on other, more crucial projects.
Being professionals in the medical field, the healthcare company knew that SmartChoice was the best choice.
