We realize integrating with your existing Global Relay instance is essential for compliance and accountability.

At SmartChoice, our signature Microsoft Teams/SMS channel service makes searching for any employee SMS messages a breeze with our Teams-like line-by-line account of any conversation. No longer will you need to go those individual, automated emails of each SMS message. We display the SMS messages as the conversation they were at the time so you can read items in proper context. This ensures full regulatory compliance with FINRA while streamlining any internal reviews.

Here’s a deeper look at why this integration is so critical: 

📜 1. Regulatory Compliance Is Non-Negotiable 

• Financial firms are subject to strict regulations like SEC Rule 17a-4, FINRA, MiFID II, and GDPR, which mandate the capture, retention, and supervision of all business communications. 

• Global Relay enables compliant archiving of voice, text (SMS), email, and collaboration tools (like Microsoft Teams), ensuring firms meet legal and audit requirements. 

🔍 2. Surveillance and Risk Detection 

• Global Relay’s AI-powered tools can monitor communications in real time, flagging potential misconduct or insider trading before it escalates. 

• This proactive surveillance is only possible when telecom data is fully integrated and searchable. 

🧠 3. Operational Efficiency and Legal Readiness 

• Integrated systems like Global Relay and SmartChoice’s SMS Microsoft Teams channel function allow for fast search, retrieval, and legal discovery of communications during audits or investigations. 

• This reduces the burden on compliance teams and minimizes legal exposure during disputes or regulatory reviews.