Bill Center FAQ's
You will receive 3 notification emails a month that includes a PDF of the latest invoice and its due date. To find the emails search “Smart Choice Communications Billing Department”. Also, make sure to double-check your spam folder.
We apologize for the inconvenience. Please reach out to our Accounts Receivable team, AR@smartchoiceus.com, with your payment details and we will get this matter rectified immediately.
For any payment related questions, please reach out to AR@smartchoiceus.com
Please complete the Bill Dispute Form and submit it via email to billing@smartchoiceus.com. Disputes and Credits may take up to 60 days to review for approval or denial.
Send an email to billing@smartchoiceus.com including the preferred contact information.
New services are prorated. At Smart Choice, we prorate from the date of installation to the next billing cycle.
On Bill Center, you can add several users with different access levels to your profile.
Please contact our Client Success Team via cs@smartchoiceus.com or call (877-208-1158).
Please contact Tech Support via email (techsupport@smartchoiceus.com) or call (800-217-3096).
