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Bill Center

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Bill Center FAQ's

What are the different taxes and surcharges that appear on my bill?

Please view the following page for more information: https://smartchoiceus.com/taxes-fees-and-surcharges/

Where is my current bill?

You will receive 3 notification emails a month that includes a PDF of the latest invoice and its due date. To find the emails search “Smart Choice Communications Billing Department”. Also, make sure to double-check your spam folder.

How do I pay my bill? Where can I locate the SCC W-9?

Please review the attached document for payment options and a copy of SCCs W-9.

I paid my bill, but I am still receiving notifications about my balance. What can I do?

We apologize for the inconvenience.  Please reach out to our Accounts Receivable team, AR@smartchoiceus.com, with your payment details and we will get this matter rectified immediately.

I have a question regarding my payments

For any payment related questions, please reach out to AR@smartchoiceus.com

How do I receive a credit; or dispute a charge?

Please complete the Bill Dispute Form and submit it via email to billing@smartchoiceus.com. Disputes and Credits may take up to 60 days to review for approval or denial.

How do I update the contact information on file?

Send an email to billing@smartchoiceus.com including the preferred contact information.

I am an existing client who recently added a new service; why is this new service charge higher than I anticipated?

New services are prorated. At Smart Choice, we prorate from the date of installation to the next billing cycle.

How can I have other people from my team access Bill Center?

On Bill Center, you can add several users with different access levels to your profile.

How do I get information about my existing services, inquire about new services, or disconnect existing services?

Please contact our Client Success Team via cs@smartchoiceus.com or call (877-208-1158).

How do I contact Tech Support? Tech Support can help assist with device and service issues.

Please contact Tech Support via email (techsupport@smartchoiceus.com) or call (800-217-3096).

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