Multiple Locations, Voice and Data Services
Company Background
Diane von Furstenberg founded her prestigious line in 1972. It has since become a global luxury fashion brand celebrated for its bold and creative approach to color and print. Admired for its sensual femininity, DVF now offers a full collection of ready-to-wear and accessories. Establishing itself as a leader of feminine silhouettes in the fashion industry, Diane continues to devote much of her time to her many philanthropic endeavors.
Headquartered in New York City, DVF has a global distribution network in over 70 countries and with over 875 points of distribution. This includes 111 DVF owned and partnered stores throughout North and South America, Europe, the Middle East, and Asia Pacific.
The Challenge
The list of requirements when it involves communication needs was quite lengthy: customer service, mobility, cost control, scalability, and, of course, networking multiple franchise locations. This rundown bodes well in light of the fact that communication plays an important role in the day-to-day operations of most retail stores. DVF required a modern IP PBX system that would help the company reduce its telecommunications cost while improving productivity and customer service. With the desire for cost-effective communications, DVF management needed to move to a VoIP platform with an all-in-one solution. Using their old system, many representatives were not utilizing the features on their simple telephones. Phone calls were relatively difficult to sort out, and when they were composed, the voice quality of the conference was extremely poor. Smart Choice provided the right voice and data solutions that are helping DVF to achieve their business goals.
Smart Solution:
The Smart Choice system improved communications significantly throughout DVF and at the same time reduced the telecommunications cost. The new system allows more control within the company and better telephone attention to the customers. The solution provides a single platform for multiple applications such as:
- Easy to manage, with local technical support
- Conferences
- Music on hold
- 0ver 100 Extensions
- Local and remote extensions
- Queues
- Ring Groups
- Voice mail to email
- Possibility to increase the number of extensions with no additional fees
- Connecting with the remote offices
- Branch-to-branch calling over the existing data network
- Time-based Integrated Voice Response
- Multiple IVRs based on time of day and day of week
- Transfer functionality
- Inter-trunking between offices
- Fax to electronic mail
- Call recording
- Call recording Interface
- PIN restriction for outgoing calls
- Multiple IVRs based on time of day and day of week
- Ability to replace analog direct lines with DIDs
- Automated transfers to mobile phones from extensions
- VPN connection
- Call accounting/reporting
