May’s Feature Of The Month:
Smart Call Forward
Smart Tiles’ Call forwarding is a helpful telephone feature that allows you to receive your business calls on a separate handset. In the event you are away from your desk, you may set a phone to forward calls to your personal telephone, such as a cell phone or home number. Configuring call transfer and forwarding for VoIP calls is a fairly complex task in most networks. Even if you have a Cisco Unified Call Manager (CUCM) there are still many interactions and special configurations to be considered. In a VoIP network, getting an optimized system working for call transfer and forwarding requires the active cooperation of all endpoints involved in a call transfer or call forward. With Smart Tile, you can transfer or forward calls between any VoIP endpoints, regardless of their physical location.
How does Call Forwarding work?
- Call Forwarding enables you to send your calls to another number.
- While callers are on hold listening to music, the Call Forwarding feature locates you on your home, office or cellular phone and delivers the call.
- When a call is transferred to you, your phone display tells you who is calling.
- If you don’t answer, the call is forwarded to a second number or the caller has the option of leaving a message on your voicemail.
- Call Forwarding settings are easy to change. You can do it yourself, as often as you want.
You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number. Calls will automatically forward to your mailbox if your line is busy or you don’t answer your phone. If you would like to temporarily redirect calls to another number, you can use the Call Forwarding feature. You must activate, deactivate, or change your forwarding number from your home phone.
SmartChoice’s award winning Smart Tile is the proactive guardian and watchful eye of your IoT. Developed to provide companies a full view of their business via “One Pane of Glass,” Smart Tile is an interactive dashboard for analytics and monitoring of your:
- Voice
- Internet and Data
- Card Access
- People Counters
- Host and Server Status
- Call Volume and History
- Hosted Voice Portal Records
- Video Surveillance
- Bandwidth Monitoring
- Network Security
- Call Volume and History
- Alarm Activation Reports
- Additional IoT Devices
SmartChoice’s Network Operations Center engineers watch over your network 24 x 7 x 365 to monitor performance and notifies you immediately when potential issues and threats are detected. Networks and devices are pinged minute by minute, ensuring any signs of strain, intrusions or breaches are identified. Smart Tile intelligently supports industries around the globe, through improved IT infrastructure monitoring, data collection and analytic solutions, while enhancing the productivity and performance of your business.
May’s Feature of the Month
Smart Tile: Call Forward
The Challenge
A large global retailer wanted to activate the call forwarding feature during peak and non-peak hours of operation. Prior to a Smart Tile implementation, the company was wasting valuable time and resources trying to configure a single extension. Currently, when call forwarding is activated by a phone user, all incoming calls are diverted. The target destination for diverted calls must be specified in the router configuration with a soft key or feature access code. The coding for a single call forward is tedious and extremely time consuming, especially when the company must make more than one change at a time. In addition to hours of programming, the IT manager is required to physically be on-site to make any changes, another challenge to their current process.
The Smart Solution
Smart Choice Communication implemented Smart Tile software to connect to the company CUCM for easy programming. Using Smart Tile’s Call Forwarding feature, the IT manager now has easy, remote access to their CUCM settings. Hundreds of call forward prompts that normally would have taken hours to complete were finished in a matter of a few clicks of a button. The company had all incoming calls be automatically diverted during night-service hours. During peak hours, incoming calls were also diverted when a specific extension does not answer before the timeout expires. The target destination for diverted calls is specified in Smart Tile’s configuration with one, easy click of a button.
