June’s Feature Of The Month:
Smart Tile Series – Conference Stats
Smart Tile’s Conference Bridge Stats offers detailed reporting of your monthly conference call activity to help you manage your business. Whether it’s for tracking internal costs or it’s for charging expenses back to your own clients, our reports will give you the data you need to efficiently manage your business. You can access your call records online in your dashboard, provided with detailed logs and graphs that help you keep track of each caller in your conferences. Use the interactive chart and real-time data on the dashboard to understand usage trends and to see the total number of conferences that were organized and the type of conferences that are being held in your organization.
This report, along with the other Smart Tile reports, gives you details on organized conferences activity across your organization. These details are very helpful when you are investigating, planning, and making other business decisions for your organization. The Smart Conference Bridge Stats report can be viewed for trends over the last 24 hours or 30 days. However, if you click into a particular day in the report, the table will show data for amount of participants, duration, and time of day for when the report was generated. You can filter the series you see on the chart by clicking on a search field and entering a specific conference Id or time frame.
SMART CONFERENCE REPORTING FEATURES:
- Fast Reporting – Receive a report soon after the conference call has ended.
- Condensed Details – View the most important call information all at once, instead of searching through multiple pages.
- Unique Conference ID – Enter a distinct conference ID to easily access call information at a later date.
SmartChoice’s award winning Smart Tile is the proactive guardian and watchful eye of your IoT. Developed to provide companies a full view of their business via “One Pane of Glass,” Smart Tile is an interactive dashboard for analytics and monitoring of your:
- Voice
- Internet and Data
- Card Access
- People Counters
- Host and Server Status
- Call Volume and History
- Hosted Voice Portal Records
- Video Surveillance
- Bandwidth Monitoring
- Network Security
- Call Volume and History
- Alarm Activation Reports
- Additional IoT Devices
SmartChoice’s Network Operations Center engineers watch over your network 24 x 7 x 365 to monitor performance and notifies you immediately when potential issues and threats are detected. Networks and devices are pinged minute by minute, ensuring any signs of strain, intrusions or breaches are identified. Smart Tile intelligently supports industries around the globe, through improved IT infrastructure monitoring, data collection and analytic solutions, while enhancing the productivity and performance of your business.
June’s Feature of the Month
Smart Tile Series: Smart Conference —
The Challenge
A large law firm uses daily and weekly conference calls to bring all locations and people involved together. This way no information is forgotten or passed along incorrectly from word of mouth. After listening to the client’s specific needs and requirements, one of our experienced engineers provided training to the internal call organizers, recommending the features that would best support their calls and how to use them. One request was to be provided with detailed logs of these conferences for the charging of expenses back to their clients.
The Smart Solution
SmartChoice provided the firm with Smart Tile’s Smart Conference Stats allowing the firm to easy keep track of caller information. Once each conference call ends, Smart Tile receives a file and generates a report displayed on an online dashboard, showing the length and time of the conference. The firm now enjoys ultimate control over their conference call log on Smart Tile’s advanced Conference Call Stats interface. When they log into Smart Tile, they get access to a powerful dashboard that shows them everything that is going on in the system. It also gives the firm the tools to correctly bill clients for conferences for right amount of time.
