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By Smartchoice Feature of the Month October 5, 2017

OCTOBER FEATURE OF THE MONTH

CUSTOM CHAT BOTS

From grabbing a morning coffee to receiving a package in the mail, we are constantly looking for faster ways to get things done. Just like long lines and delayed deliveries can be daunting, so can time-consuming work tasks. When it comes to performance, it is easy to see that higher productivity leads to higher profit. In today’s world, convenience is often a major contributor to getting the most productivity out of your limited time.

Imagine this scenario: your company is a renowned shoe store with thousands of different items for sale. Customers can find all kinds of different shoes, but with a huge selection and wide range of sizes, not all items can be displayed on the retail floor. You want customers to get the best service possible, but having to go downstairs to check inventory for certain sizes can lead to impatient customers who will be even more disappointed if their size isn’t in stock after waiting a while.

If the item isn’t in stock, you may be prompted with follow up questions such as:

“When will it be back in stock?”
“Do you know which other stores have this?”
“Can you check if another style is in my size?”

Instead of responding, “I don’t know,” or “let me find out,” employees can be equipped to answer these questions on the spot. Companies using Smart Chat ++ have the ability to create custom chat bots that can integrate with databases, CRM’s, and software to find their answers immediately. These chat bots have the ability to access the company’s inventory systems, purchasing software, and other essential tools used to operate the business. Using advanced algorithms and machine learning technology, these chat bots become smarter and more responsive with continual use.

However, retail isn’t the only industry that can benefit from custom chat bots. Using custom chat bots, lawyers can access legal documents right from the court room, construction workers can pull up floorplans and inventory lists, and HR directors can identify important sections of the company handbook at any time. If you have information to access, custom chat bots can save time, provide convenience, and boost productivity significantly.

Benefits:
  • Smart Processing: Custom chat bots use natural language processing and algorithms to match queries with references from the database. After tracking down the answer, chat bots respond using plain and succinct language.
  • Get Answers Immediately: Simply ask your chat bot a question and receive answers immediately instead of tracking them down yourself.
  • Seamless Integration: Chat bots work within Smart Chat++ so you can access them anytime, anywhere.  
  • Brand Your Bot: Custom brand your company’s chat bot so your employees or clients can find the information they need from the company they trust.
  • Integrate with Live Chat: Implement your custom chat bot with your live chat services to give your customers the ability to find answers on their own, easily and conveniently.