SmartTile 2.0 in the News: Industry Coverage of the Launch
Since SmartChoice announced SmartTile 2.0 on October 14, 2026, the launch has been covered by publications that reach CIOs, IT decision-makers, telecom leaders, technology resellers and managed service providers.
The coverage centers on the problem SmartTile 2.0 was built to solve. Most monitoring tools detect an outage and stop. The work that follows still lands on IT teams: opening tickets, calling carriers, chasing updates and documenting restoration. SmartTile 2.0 automates that work across the tools teams already use.
Analysis
- TMC Insight: SmartChoice Targets the Gap Between Network Alerts and Resolution (October 14, 2026)
Rich Tehrani, CEO of TMC, examines how SmartTile 2.0 addresses the work between an alert and a verified fix. He also covers what IT buyers should evaluate in integration, recovery verification and human escalation. “SmartTile 2.0 puts attention on work that monitoring alone does not complete.”
Read our summary of the TMC Insight article.
News coverage
- IT Brief, ChannelLife and TelcoNews: SmartChoice launches SmartTile 2.0 to speed outage fixes (October 27, 2026)
Written by news editor Sofiah Nichole Salivio and published across the TechDay network, also on ChannelLife and TelcoNews. As the story puts it, “The product is designed for the work that follows detection of a network outage or service issue.” - Cybersecurity Insiders: SmartChoice Launches SmartTile 2.0, Cutting Ticket Resolution Times by 48% in Early Use (October 19, 2026)
Also carried on NewsBreak. Read our summary. - BastionZero: SmartChoice Unveils SmartTile 2.0 to Automate Post-Alert IT Work (October 20, 2026)
- VMblog: SmartChoice Launches SmartTile 2.0, Cutting Ticket Resolution Times by 48% in Early Use
What the coverage highlights
Across the coverage, the same early results from the SmartTile 2.0 launch announcement come up. Over a 60-day period covering six production environments and 22,346 tickets:
- average resolution time fell 48%, to 17.4 hours from 33.3 hours;
- 3.5 times as many tickets were closed;
- 130.8 employee hours were returned from carrier hold and talk time; and
- 1,214 carrier tickets were opened through carrier APIs and Joey, SmartChoice’s AI voice agent.
*Results are early figures reported by SmartChoice. Outcomes vary by environment and workflow and are not a guarantee of future performance.
SmartTile 2.0 works as an automation layer above the existing technology stack. It writes tickets into the ITSM and PSA platforms teams already use, confirms recovery through its own monitoring and escalates to SmartChoice’s 24/7 network operations center when automation can’t finish the job. See all SmartTile integrations.
Ready to close the gap between alert and resolution? Book a SmartTile 2.0 discovery call.
Media inquiries
Elizabeth Domenech | The Baker Agency
O: 727.767.9482 | M: 656.224.9558
[email protected]
