Welcome to SmartChoice!
We take pride in consistently providing our clients with an unsurpassed level of expertise and support. Our 24x7x365 U.S.-based support team is here for you.
Billing
resources
All resources for billing including making an online payment.
Tech
support
24/7/365 Resources for any technical requests or trouble issues.
Client
success
All account related requests (ie. office moves, additional services).
Omni
Portal
Manage every aspect of your voice system.
System
status
View the status of your SmartChoice related services.
Resources
User guides for common
setup questions.
SmartChoice system status
- Services Status
-
Data Network
-
Fax Services
-
Microsoft Teams
-
Omnivoice
-
Omnicloud
-
SMS
-
SIP Trunks
-
Verkada Security
SmartChoice dispatch rates
We work hand in hand with our Partners to maintain connectivity and ensure your network.
Standard
Within 24-72 hours
24-hour notice needed, prior to 3 PM EST
9am-5pm EST Dispatched within 24-72 hours
$195/hour
4-hour minimum
Emergency
Same Day/After Hours
*Service Outages Only24-hour notice needed, prior to 3 PM EST
- Same day
- After business hours
- Weekends
- Holidays
$275/hour
4-hour minimum
Open a tech support ticket
To open a ticket, send your email, company name, and a brief description of what you need assistance with.
Tech Support Engineers
[email protected]SmartChoice support
Client resources
Understanding Managed Connectivity: Common questions answered
Understanding Managed Connectivity: Common Questions Answered When managed connectivity is done well, collaboration platforms like Microsoft Teams become a major…
Global Relay’s role in teams collaboration
Global Relay's Role in Teams CollaborationWe have all sent a quick message using Microsoft Teams collaboration tools to approve a…
White glove service
24x7x365 U.S.-based support
Consolidate, standardize, scale
On-site deployment
Connect with us
Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.