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SmartChoice Joins The Consortium to Advance Network Automation and Managed Services

SCOTTSDALE, AZ – September 29, 2026 — Stramaglio Consulting today announced that SmartChoice has joined The Consortium, a think tank of imaging industry leaders dedicated to accelerating innovation and sustainable channel growth.

SmartChoice is a managed connectivity provider that helps organizations simplify and manage complex technology environments. The company brings expertise in connectivity, managed services and network automation to The Consortium as office technology providers increasingly expand their capabilities across managed IT and workplace technology services.

At the center of SmartChoice’s technology portfolio is its proprietary SmartTile 2.0 platform, which connects functions that have traditionally operated across separate systems, including network monitoring, carrier management, IT service management, documentation and vendor coordination.

SmartTile 2.0 is designed to go beyond identifying an outage or network problem by helping automate and coordinate the operational work that follows. The platform can add site and device context, create IT service management tickets, engage carriers through APIs or an AI-powered voice agent, coordinate follow-up and escalation and document restoration details and service-level agreement evidence.

By reducing repetitive tasks and connecting previously disconnected workflows, SmartTile 2.0 helps IT teams move more efficiently from detection through resolution while maintaining human oversight when intervention is needed.

As a member of The Consortium, SmartChoice will contribute its expertise in managed connectivity, network automation and managed services while collaborating with fellow members to identify new technologies, business models and opportunities for the evolving channel.

“SmartChoice is at an exciting point in our evolution with the launch of SmartTile 2.0,” said Jarrett Wolfe, managing partner and CEO of SmartChoice. “The platform was built around real customer challenges and is designed to give IT teams greater visibility while automating much of the repetitive work that happens after an outage or network issue is identified. Joining The Consortium allows us to share that experience while collaborating with industry leaders to explore how technology can improve efficiency, strengthen service delivery and create new opportunities for growth.”

The Consortium was founded by Mike Stramaglio, president and CEO of Stramaglio Consulting, to provide an open, collaborative platform where industry leaders can exchange ideas, explore emerging technologies and help the imaging and broader technology channel evolve through digital transformation.

“SmartChoice brings a powerful combination of connectivity expertise, managed services experience and forward-thinking technology to The Consortium,” Mike Stramaglio said. “What the team has developed with SmartTile 2.0 demonstrates how AI and automation can be applied to real operational challenges while supporting the people responsible for delivering exceptional service. We look forward to collaborating with SmartChoice as we explore new technologies, new business models and new opportunities for partners across the channel.”

New York, NY – September 2022 – Crain’s New York Business today announced the 100 winners of its annual Best Places to Work in New York City rankings for 2022 at crainsnewyork.com.

Choosing the vibrant and growing tech hub of St. Petersburg, Florida, SmartChoice expands their presence, seizing new opportunities in a growing region.

New York, New York, May 12, 2021 – SmartChoice (SmartChoice) announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Smart Direct Routing as a 2021 Unified Communications Product of the Year Award winner.

SmartChoice announces its Smart Contact Center to a ready marketplace. Already supporting thousands of enterprises globally, SmartChoice continues its business communications insight with a product that’s poised to change the industry. How so? The service offers a fully customizable contact center designed to suit the specific needs of each company it serves.

NEW YORK (February 4, 2021) – The way people communicate in the workplace has shifted dramatically over the years. The current pandemic has added an extra layer of complexity to corporate internal communication and team interaction. Resources like Microsoft Teams have made global communications easier. However, many enterprises find themselves spending more resources on communication tools such as Teams.

Today, SmartChoice announces Smart Direct Routing.  Through Smart Direct Routing, enterprises have the opportunity to make the most out of their Microsoft Teams PBX licenses while layering on additional features along with industry-leading disaster recovery and 24x7x365 U.S. based support. Users can make and receive calls on Teams compatible desk phones and their mobile devices while enterprises can reduce operating expenses by paying for only what is needed versus purchasing individual calling plans from Microsoft on a 1:1 ratio.

“The pandemic has deepened our relationships with our partners,” said Jarrett Wolfe, CEO. “This has contributed to us finding new ways to develop new solutions that are not only cost-effective but efficient and sustainable. Smart Direct Routing is not only a testament to our dedication to our clients but our commitment to evolve and provide forward-thinking innovations for the modern workforce.”

Direct routing offers an excellent alternative to relying exclusively on the Microsoft environment for phone conversations. Through Smart Direct Routing, SmartChoice uses proprietary software to streamline call paths, leading to better usage coupled with white-glove service at a fraction of the cost.

Smart Direct Routing is the future of enterprise voice communication platforms. In addition to its cost-effective approach, SmartChoice’s proprietary routing is redefining global collaboration. Through the recent integration with Zoom BYOC, SmartChoice offers the same technology and services provided to Microsoft Teams users, but through Zoom’s video and phone communications platform.

For more information regarding Direct Routing from SmartChoice, visit our website at https://smartchoiceus.com/smart-direct-routing/.

About SmartChoice

SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers.  Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide.

View source version on businesswire.com.

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306