SmartTile 2.0 Featured in Cybersecurity Insiders
SmartChoice’s launch of SmartTile 2.0 was covered by Cybersecurity Insiders, a publication serving more than 600,000 cybersecurity professionals and CISOs. The article focuses on one number IT leaders care about: average ticket resolution time, which SmartTile 2.0 cut by 48% in early use.
The article looks at how SmartTile 2.0 goes past the alert. Most network monitoring software detects an issue and stops there. SmartTile 2.0 handles the operational work that comes next: it validates the outage, adds site and device context, opens the ITSM ticket, starts the carrier case, and documents restoration.
Early results highlighted in the coverage
Over 60 days, across six production environments and 22,346 tickets:
- 48% faster resolution: average time dropped from 33.3 hours to 17.4 hours
- 3.5x more tickets closed: 21,476, compared with 6,062 in the prior period
- 130.8 employee hours returned by absorbing carrier hold and talk time
- 1,214 carrier tickets opened automatically through carrier APIs and Joey, SmartChoice’s AI voice agent
Early figures reported by SmartChoice. Results vary by environment and are not a guarantee of future performance.
An automation layer for your existing stack
The piece also notes that SmartTile 2.0 works with the tools IT teams already use rather than replacing them. That includes ServiceNow, ConnectWise, Kaseya, NinjaOne and Zendesk,. When automation can’t finish a workflow, SmartChoice’s 24/7 NOC takes over. The new multi-tenant architecture also lets the platform scale as organizations grow.
The coverage includes comments from SmartChoice CEO Jarrett Wolfe, CTO Basil Stepanov, and Christopher Diguette, CIO and CISO of Ernest Health.
Read the full article on Cybersecurity Insiders →
## See SmartTile 2.0 in action
Ready to move from alerts to resolution? Explore SmartTile or see how network operations automation works.
