Automate
And on. And on. And on.
Not just another network monitoring tool. An intelligent platform that monitors, acts, automates, and removes operational burden from IT teams.
AUTOMATION THAT WORKS WITH
YOUR STACK, NOT AGAINST IT.
ONE PLATFORM. ENDLESS VALUE.
Syncs and displays devices from all your cloud management platforms in one single location, keeping your inventory accurate without manual entry.
Cisco Meraki (6-tab manager), Ubiquiti UniFi, Fortinet FortiGate, Verkada, pfSense/Netgate, Aruba Central, and many more…
Opens, updates, and closes carrier repair tickets in real time for any incident, not just outages, reporting status and insisting on a ticket number every time. Direct API integrations plus voice AI for 60+ carriers. Backed by the 10-attempt US-based engineer guarantee.
Fully automates ticket creation, updates, and closures on the IT platform in real time. No manual data entry, no lag.
ServiceNow, ConnectWise Manage, ManageEngine, Zendesk, Jira, Asana, HubSpot, Freshservice, Salesforce, Rev.IO, Solarwinds Service desk, Autotask PSA
Where does SmartTile sit in your network stack?
Between your devices and your carriers — watching everything, opening and working every ticket, and only pulling a human in when a decision is worth their time.
Your Network — End-User Devices
SmartTile — The Automation Layer
One platform, three engines, zero swivel-chair
Device Automate
Monitors every device & circuit via SNMP/API/ICMP. Confirms true hard-downs (no false positives), maps topology, and packages diagnostics.
Service Automate
Opens ticket in your system (ServiceNow, ConnectWise, Jira…) with device, site, circuit, and diagnostic data pre-filled.
Carrier Automate (ACTA – Joey)
Opens carrier ticket via API or voice calls: navigates IVR, passes LOA, gets ticket number, and checks status until restoration.
Back to Service Automate
Carrier ticket #, call notes, transcripts, and ETAs land in the ticket as they happen. Auto-closes on verified restoration or holds for review.
Your Service Stack
The Carriers
The platform at a glance
From real-time device health to automated vendor ticketing, SmartTile delivers everything you need to monitor, act, and scale seamlessly in one place:
A true single platform
Automated carrier ticketing
Real-time visibility
Automation-first workflows
Executive dashboards and reporting
Seamless platform integrations
Frequently Asked Questions
SmartTile is an automated network intelligence platform that goes beyond standard monitoring tools by automatically taking direct action on outages, automating ticket lifecycles, and managing carrier issues from a single unified interface.
When an outage is confirmed, SmartTile automatically notifies client contacts, opens a single ticket for the affected location, and advances escalation workflows—including engaging the carrier—until recovery is verified and the ticket closes itself.
SmartTile prevents alert fatigue by requiring a sustained 15-minute outage with a final ping re-check, grouping all affected devices into one ticket per site, and consolidating massive network drops into a single master incident.
CarrierAutomate handles circuit issues autonomously by opening machine-to-machine tickets or deploying an AI voice agent to call the carrier, navigate IVRs, and track ticket numbers—always leaving live engineers with single-click manual control.
SmartTile integrates natively with major platforms like Meraki, UniFi, pfSense, FortiGate, ConnectWise, and ServiceNow, and many more…While providing MSPs with a multi-tenant REST API and webhooks to stream telemetry directly into their own reporting tools.
See it for yourself.
Insights & trends
The Future of Agentic AI Automation
The Future of Agentic AI Automation Agentic AI automation is rapidly shifting automation from “if-this-then-that” scripts into systems that can…
ISP Carrier Automation: Streamline Network Management
ISP Carrier Automation: Streamline Network Management ISP carrier automation is no longer a “nice to have.” As broadband footprints expand,…
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