Why SmartTile 2.0A network monitoring software comparison that ends at the fix, not the alert.
SolarWinds, LogicMonitor, Auvik and PRTG tell you something is down. SmartTile 2.0 opens the ticket in your own system, works the carrier for you and closes the loop when service is verified back up. Here is how it stacks up, feature by feature.
Every tool finds the outage. SmartTile 2.0 closes it.
Traditional network monitoring stops at the alert. Everything after that, the ticket, the carrier call, the hold music, the follow-up and the close-out, lands on your team. SmartTile 2.0 automates the whole last mile.
SmartTile 2.0 vs. SolarWinds, LogicMonitor, Auvik, PRTG and more
Features fully included in each category. SmartTile 2.0 covers every one; the field covers between 5 and 36 of 122, and nobody else covers carrier ticket automation at all.
| Category | SmartTile 2.0 | LogicMonitor | SolarWinds | Auvik | PRTG | WhatsUp Gold | Zabbix | Datto RMM | ConnectWise Automate | UptimeRobot |
|---|---|---|---|---|---|---|---|---|---|---|
| Real-time monitoring and diagnostics | 15 / 15 | 9 | 8 | 6 | 8 | 7 | 5 | 1 | 1 | 2 |
| Smart alerting and escalation | 9 / 9 | 5 | 4 | 2 | 3 | 2 | 3 | 1 | 1 | 2 |
| Remote access and device management | 8 / 8 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
| CarrierAutomate carrier ticket automation | 12 / 12 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| ServiceAutomate ITSM sync | 8 / 8 | 2 | 1 | 1 | 1 | 1 | 0 | 1 | 1 | 0 |
| DeviceAutomate: firmware, access, endpoints | 25 / 25 | 2 | 3 | 4 | 1 | 1 | 1 | 2 | 1 | 0 |
| CloudAutomate: AWS, Azure, DigitalOcean | 14 / 14 | 6 | 2 | 0 | 1 | 1 | 1 | 0 | 0 | 0 |
| Visualization and reporting | 11 / 11 | 4 | 5 | 3 | 5 | 5 | 2 | 1 | 1 | 0 |
| Documentation, training and knowledge | 6 / 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Platform and security | 8 / 8 | 7 | 4 | 6 | 4 | 4 | 3 | 6 | 6 | 1 |
| Business model and partner programs | 6 / 6 | 1 | 0 | 3 | 0 | 0 | 1 | 2 | 2 | 0 |
| Total (122) | 122 | 36 | 29 | 27 | 23 | 21 | 16 | 14 | 13 | 5 |
What you already know about them, and where SmartTile 2.0 goes further
vs. LogicMonitor
The broadest of the field: strong SNMP, NetFlow, cloud monitoring for AWS and Azure, ServiceNow and Jira integrations, and solid platform security.
Stops at the ticket. SmartTile 2.0 adds carrier ticket automation across 60+ carriers, location-based alert routing, vaulted SSH key pairs and one plan with every feature included.
vs. SolarWinds
A long-standing standard for SNMP polling, NetFlow traffic analytics, VPN tunnel health, configuration backup and ServiceNow sync.
No carrier automation or built-in MTR. SmartTile 2.0 closes the loop with the carrier on one plan with every feature included, priced per device and per circuit.
vs. Auvik
Known for auto-generated network maps, configuration backup, UniFi and Meraki visibility, US-based support and a reseller-friendly model.
Maps show the outage; SmartTile 2.0 fixes it. It adds carrier and ITSM ticket automation, cloud server monitoring for AWS, Azure and DigitalOcean, and Infrastructure Vault.
vs. PRTG and WhatsUp Gold
Popular network monitors with good SNMP, NetFlow, SLA reporting, maps and maintenance windows.
PRTG licenses by sensor, so adding checks uses up your allowance, and WhatsUp Gold uses device or point licensing. Neither opens carrier tickets or syncs bi-directionally with most ITSM tools.
vs. Datto RMM and ConnectWise Automate
Endpoint-first RMM platforms with firmware management, Meraki support, PSA ticketing and established partner programs.
Built for endpoints, not circuits. SmartTile 2.0 monitors the network edge and automates what happens when the carrier line drops.
Seven reasons teams switch to SmartTile 2.0
Your team gets its time back
No more noticing the outage first, sitting on hold, repeating the circuit ID or chasing the carrier. SmartTile 2.0 does the last mile.
One ticket, in your own system
Opened, updated and closed in the ITSM system you already run: Kaseya (Autotask, BMS), ServiceNow, Freshservice, Jira Service Management, HaloPSA, ConnectWise, ManageEngine, Zendesk, NinjaOne, Ivanti, Freshdesk, Rev.io.
Nobody calls a carrier
The carrier’s API where there is one, Joey by phone where there is not, and every call, number and reply on the record.
A guarantee, not a promise
Detection to verified fix: 10 API attempts, 10 Joey calls, then a SmartChoice engineer picks it up. Never silent, never skipped.
Works with what you already own
60+ integrations: your firewalls, switches, access points, cameras, cloud, phones and ITSM system. Nothing to replace.
Patent-pending closed loop
U.S. provisional filed 14 September 2026. It protects the whole loop from detection to verified fix, and the loop learns from every call.
Security you can verify
Keys encrypted, roles and 2FA, every write in an audit ledger. Our SOC 2 and HIPAA programs run on Vanta, which automates controls, evidence and monitoring; the independent audit is in preparation.
Own your network. Automate the last mile. Give your team its time back.
One plan. Every feature included. No per-sensor math.
PRTG licenses by sensor, while SolarWinds, WhatsUp Gold and LogicMonitor use node, device, point or resource models. SmartTile 2.0 is one plan with every feature included, priced simply per device and per circuit, with no per-location fee.
Network monitoring software comparison: common questions
How is SmartTile 2.0 different from SolarWinds or LogicMonitor?
SolarWinds and LogicMonitor are monitoring platforms: they detect problems and alert your team. SmartTile 2.0 monitors too, on an interval you set per device from 1 to 15 minutes, and then automates what happens next: it opens the ticket in your ITSM, opens and follows up the carrier ticket by API or phone, and closes everything once service is verified restored.
Do I have to replace my current monitoring or ticketing tools?
No. SmartTile 2.0 works alongside what you already own, with 60+ integrations across firewalls, switches, access points, cameras, cloud providers, phones and ITSM systems. Tickets stay in your own system.
Does SmartTile 2.0 charge per sensor?
No. SmartTile 2.0 is licensed per device, and one device license covers monitoring every WAN and LAN interface on it. CarrierAutomate is licensed per circuit you switch it on for.
Which carriers can SmartTile 2.0 open tickets with?
More than 60 internet carriers are mapped today, including Verizon, AT&T, Lumen, Spectrum, Comcast Business, Cox, Frontier, Granite, Zayo and Bell Canada. New carriers can be mapped within 72 business hours.
What happens if a carrier cannot be reached automatically?
After 10 documented attempts, a US-based SmartChoice engineer takes the call live and works the carrier until the issue is repaired. No outage is left without an owner.
Is SmartTile 2.0 secure enough for healthcare and financial services?
Keys are encrypted, access is role-based with two-factor authentication and every write is recorded in an audit ledger. SmartChoice runs its SOC 2 and HIPAA programs on Vanta, and the independent audit is in preparation.
See SmartTile 2.0 work an outage from detection to verified fix.
Bring your current tool list. We will map your devices, carriers and ITSM system and show you exactly what SmartTile 2.0 takes off your team’s plate.
Comparison based on SmartChoice’s review of publicly available product information as of October 2026 and counts features fully included in each product’s standard offering. Competitor capabilities change; contact us to report an update. PRTG, WhatsUp Gold, Datto RMM, ConnectWise Automate, SolarWinds, Auvik, LogicMonitor, Zabbix and UptimeRobot are trademarks of their respective owners and are not affiliated with SmartChoice.
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