DeviceAutomate integration

Every UniFi gateway, switch and AP, watched from the console out

The SmartTile UniFi Network monitoring integration imports every device on the sites you map, checks it every 60 seconds, and opens one ticket per site in your ITSM when something goes dark.

60 sec
Between status checks on every device
~6 min
Three confirmed checks before a ticket opens
35 days
Of WAN, port and radio history kept
3 reboots
In 60 minutes opens a ticket

UniFi emails a person. It doesn’t open a ticket.

UniFi knows when an access point drops or a gateway reboots, but the alert lands in someone’s inbox. SmartTile records the outage, counts reboots in your availability numbers, and opens one ticket per site in your ITSM, not one per AP.

What your team gets from the Ubiquiti UniFi Network integration

One ticket per site, not per AP

After three confirmed checks, about 6 minutes, one ticket opens for the location. It closes once every device has been stable for 10 minutes.

Reboots counted, not missed

SmartTile reads each device’s boot counter, so a 2 a.m. reboot shows up in availability. Three reboots in an hour opens a ticket.

Honest when the controller goes quiet

If the controller can’t be reached, devices turn UNKNOWN grey, never DOWN and never green.

WAN, port and radio telemetry

Latency and loss per monitor target, ISP metrics, speed tests, every switch port’s PoE, errors and LLDP data, kept for 35 days.

Hardware swaps keep their history

Replace an AP and the new unit keeps the device’s name, contacts, rules and history. No re-import, no orphaned records.

No VPN required

The Site Manager cloud connector reaches your console through api.ui.com, with no VPN or port forward.

See how each of these works in the technical overview

When something goes wrong

The moment Today With SmartTile
An AP drops off UniFi emails one person. The device goes DOWN and one ticket opens for the site after about 6 minutes.
An AP reboots at 2 a.m. Nobody notices, and uptime looks perfect. The reboot is counted in availability. Three in an hour opens a ticket.
The controller hiccups A storm of alerts, or silence. Three checks are required, and devices turn UNKNOWN, not DOWN.
An AP is replaced Re-import it and lose its history. The new unit keeps the old one’s name, contacts, rules and history.

Why IT leaders add it to their stack

CIO

More from the UniFi you already own

Nothing to replace. Your UniFi estate starts ticketing itself next to every other vendor.

CTO

Four ways to connect

Network Integration API, classic controller API, Site Manager API or the cloud connector. Pick what fits your consoles.

CISO

Read-only, one key to revoke

No configuration writes. Keys are encrypted at rest and each tenant sees only its own controllers.

IT director

Uptime reports you can trust

Reboots and outages are recorded in state history, so availability reflects what actually happened.

Live with one API key

  1. 1
    Create an API key
    In UniFi Network settings, or in your unifi.ui.com profile.
  2. 2
    Add the connection
    Choose the connection type and paste the key.
  3. 3
    Test it
    Any failure is named in plain words: rejected key, firewall rule or wrong console ID.
  4. 4
    Map, sync and import
    Map sites to locations, preview the devices and import the ones you pick.

Read-only. SmartTile sends no configuration writes to your console, and deleting the key ends access at once.

Security and control

Read-only operations
Every API call retrieves data. Nothing is written to your console.
Credentials encrypted
API keys and passwords are encrypted at rest with AES-256-GCM and never returned in forms.
Tenant isolation
Customer admins see and map only their own controllers.
Every feature has its own switch
Uptime history, ticket confirmation, reboot detection, telemetry and hardware replacement each toggle independently.
SMARTTILE · DEVICEAUTOMATE
Ubiquiti UniFi Network technical overview

Learn exactly how it works

The two-page technical overview compares the four connection options, lists every UniFi API call SmartTile makes, and explains exactly when a device is marked down and ticketed.

Read the technical overview

Ubiquiti UniFi Network integration FAQs

UniFi already alerts us. Why add SmartTile?

UniFi emails individuals. SmartTile records outages, counts reboots in availability and opens one ticket per site in your ITSM.

Will controller hiccups flood us with tickets?

No. Three consecutive checks are required, a fleet-wide hold prevents mass tickets, and an unreachable controller shows devices as UNKNOWN, not DOWN.

We swap APs often. Do we lose history?

No. The hardware replacement feature carries the device’s name, contacts, rules and history to the new unit.

Can the API key change our network?

No. SmartTile sends no configuration writes, and deleting the key on the console ends access immediately.

Does the UniFi Network monitoring integration need a VPN?

No. The Site Manager cloud connector reaches your console through api.ui.com, with no VPN or port forward.

The AP that rebooted at 2 a.m. is in the uptime report, and the dark site already has its ticket

See it on your own UniFi sites in a 30-minute demo.

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