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New York City, NY, April 15, 2019 – SmartChoice a leading provider of global cloud communications and software solutions, today announced that a worldwide, premier brand retailer with hundreds of stores, selected several of SmartChoice’ communication solutions. SmartChoice connected several offices around the world with the goal for efficient global team collaboration, network monitoring through Smart Tile, and to develop specific software products for their brands. A major proponent in the decision-making in selecting SmartChoice as their provider was the ability to not only act as a single point of contact, but to custom tailor services and software to meet their needs. All the company’s telecommunications services remain under one umbrella and therefore, only have one bill for their hundreds of locations. SmartChoice acts as the only point of contact, consolidating all services for hundreds of locations, including, internet, phones, WIFI, credit card machines, people counters, and network monitoring through Smart Tile.

“In the age we live in today with the complexities retailers and enterprise businesses face with ever changing technologies and options, SmartChoice has developed Smart Tile to give customers a full view of their business. From Card Access, to People Counters, Bandwidth management, Voice Analytics, as well as many other Tiles – SmartChoice believes that empowering businesses to see their full technology deployment through One Pain of Glass allows them to fully utilize their IoT devices,” says Basil Stepanov, CTO at SmartChoice.

To connect their large international workforce to increase work productivity, SmartChoice installed smart solutions and software, which is intuitively designed, fully customizable, easily accessed by multiple devices, and scaled to meet demand. The conversion from a legacy system allows the company to advance into a full-featured phone service on existing network infrastructure, which reduces operational costs and maintenance. The brand had been notified by Verizon and other carriers that they were no longer providing service in their locations, thus leaving sites with no phone lines. SmartChoice installed E-POTS lines and helped the company migrate from traditional copper to IP-based lines.

SmartChoice’ proprietary Smart Tile allows businesses to view essential information through “one pane of glass” in one distinguished location. Utilizing Smart Tile is a strategic move for the brands to see financial growth and have a competitive advantage. This new software present live video feeds, call volume, bandwidth usage, and network status, while also providing supplementary pages for each segment along with enterprise call history and card access reports. This is an incredible asset for this business, whose employees work in various locations or remotely.

The data analytics tile is used to provide a real-time, color-coded list of up or down host totals and the status for each one. The retailer uses this to monitor the up/down status of each host, or easily add a new host using an IP address. The software extracts data from the holding company’s existing Cisco call manager and converts it into reports that measure, review, and interpret the results of call center campaigns. The goal of this development is for the company to extract raw data and then import that data into Excel for further analysis.

The service analytics tile displays a convenient dashboard to easily access information and track IP devices in one place, with a color-coded host and server list and interactive ping history graphs

Furthermore, the voice analytics uses custom parameters to locate previous call participants and timeframe statistics from a comprehensive archive that includes each store location. SmartChoice draws information from their call manager to survey and provide statistics on the caller and destination number, date and time, duration, and answer status.

Queue stats is used to track worldwide call queue groups to survey answered and unanswered incoming call percentages as well as call data to measure large numbers of operational statistics.

A final piece of software the retailer installed is voice statistics, providing details of recent inbound call volumes and now use a single solution, from one telecommunication provider. Using a single network to carry voice and data, there is an inherent reduction in overall business expenditures. SmartChoice’s other voice and data deployments include creating custom dashboards to integrate with the company’s existing call manager to monitor queue calls.

Smart Tile is the protective guardian and watchful eye of their voice and data networks. It proactively monitors, maintains and troubleshoots the integrated data circuits and Smart Tile helps with efficiencies within their IT department. This provides the retail industry with reliable voice solutions, data protection, and software for in-store/network security.

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients. SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support. One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoices Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

New York City, NY, January 31, 2019 — SmartChoice today unveils new, full service retail voice and software solutions, which offers businesses an unprecedented number of applications to power their customer experience and save on monthly costs. Retail’s BIG Show – the flagship event of the National Retail Federation – was held at the Jacob K. Javits Convention Center in New York, where more than 40,000 attendees from the global retail community attended. A retail company must maintain an effective communication system with the ultimate goal to provide exceptional customer service and create relationships with customers. Internal communication is a simple issue to fix yet remains one of the major factors of retail failure. SmartChoice acts as a single point of contact, consolidating all services that a store needs, including, internet, phones, WIFI, credit card machines, people counters, and network monitoring through Smart Tile.

“Smart Tile greatly simplifies the process of searching your data. You can set up alerts to notify you when potential threats arise. With Smart Tile, you get all of your data, from all IOT devices, in one location.”” – Jarrett Wolfe

SmartChoice, a single-source provider for all telecommunications needs including software and hardware, is perfect for emerging retail businesses that have a strict budget. Retail stores are constantly changing and would have the freedom to upgrade their systems to match their dynamic. The retail industry requires reliable voice solutions, data protection, and software for in-store/network security. With SmartChoice’ redundant Internet solutions, retailers can continue to stay connected to customers, promote sales offers, and even provide complementary in-store Internet access. Smart Chat++, proprietary employee collaboration chat software, is also available to provide immediate answers to customer’s most important inquiries.

Smart Tile provides retailers with the ability to integrate solutions such as video surveillance, people counters, and presence trackers to ensure the highest level of security for the business. Smart Tile covers everything from server support and monitoring to complete operating system management and consulting. The solution allows businesses to gain extended insight into their network with enterprise-class network monitoring, alerting, and analysis. Smart Tile features customizable, programmed tiles to feature local and international spaces and display a comprehensive, worldwide landscape of the company. There are also many advantages, including ease of use, scalability for a growing business, and business unification. SmartChoice’ technology has not only increased capabilities but offered significant savings of communication services to a point where practically any business can take full advantage of them. SmartChoice has made it possible for small and large businesses to obtain these telecommunication features.SmartChoice has a global presence couples with Smart Hands to provide a wide range of support with a full scope of services. Through SmartChoice’ Smart Hands service, highly trained and experienced systems engineers provide assistance for remote management, custom installations, and equipment troubleshooting.

“In the digital age that we live in today, it could be the right time to evaluate your company’s voice needs and see how SmartChoice, and all its platforms and features, can boost your retail business productivity while saving money.” says Basil Stepanov, CTO at SmartChoice.

The National Retail Federation is the world’s largest retail trade association. Based in Washington, D.C., NRF represents discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants, and internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private-sector employer, supporting one in four U.S. jobs — 42 million working Americans. Contributing $2.6 trillion to annual GDP, retail is a daily barometer for the nation’s economy. NRF.com

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

New York City, NY, January 7, 2019 — SmartChoice announced today that TMC has named Smart PBX as a recipient of the 2018 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

As an end-to-end telecommunications provider, SmartChoice handles everything from consultation to implementation with customized solutions tailored to your specific business needs. Backed by 24x7x365 support and Global Smart Hands, Smart Choice ensures that your networks are always running smoothly and efficiently, no matter what. With a fully-redundant network, expert design, around-the-clock support and cost-effective solutions, SmartChoice knows how essential a clear and consistent communications system can be to the success of your business.

“SmartChoice will design and implement a voice solution to meet your specific business needs and requirements. The right telecom system can increase your staff ’s productivity by enabling them to connect to customers with greater speed, continuity, and call clarity,” said Jarrett Wolfe, Partner, SmartChoice.

SmartChoice offers a wide range of telecom solutions that let you move, expand, or integrate multiple offices with ease–whether you want to upgrade, keep what you have, or purchase an entirely new system. Experience Industry-Best Pricing by paying only for the services you need, with competitive rates and cost-effective plans. The smart phone and hosted product line is a feature-rich service that provides more functionality and enhancements than a traditional PBX. Ensure compatibility with the latest phone technology by upgrading your software, not your hardware.

“Congratulations to SmartChoice Communications for being honored with an INTERNET TELEPHONY Excellence Award for innovation in IP communications. Smart PBX, a cloud based phone system, has demonstrated outstanding quality and has delivered exceptional solutions for its customers,” stated Rich Tehrani, CEO, TMC.

INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space.  INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs.  For more information, please visit www.itmag.com.

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet .

For more information about TMC, visit www.tmcnet.com.

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

New York City, New York, October 29, 2018 — SmartChoice announced today that they have been named an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2018.

Our Smart Cloud PBX Services are ideal for companies who want to gain control of their voice and data networks—at a price they can afford. With our Cloud PBX, you get all the advantages of an advanced call routing system without the burden of managing the system yourself.

As a Cloud system, the PBX resides offsite, saving you the expense of having to buy and upgrade telecom system hardware. Incoming calls are processed through Smart Choice and then sent to your company’s phone extensions or routed to the first available person in a department.

Smart PBX can be run over T1, Cable, EOC, and Fiber Lines, or you can even bring your own bandwidth (BYOB). Choose from several service options to fit your business needs, including the OmniVoice Web Portal that lets you manage a wide range of features online, at your convenience.

“SmartChoice is committed to providing innovative products and services that are a cut above the competition to meet the needs of our customers,” stated Jarrett Wolfe, Partner, SmartChoice, “we are honored that Internet Telephony has recognized our innovation with a 2018 Internet Telephone Hosted VoIP Excellence Award. We take pride in our expertise and look forward to continuing to deliver the same high standard to future clients.”

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

SmartChoice a leading technology provider, today announced that Kabbage, Inc. is staying protected and secure with the help of a customized security solution. Utilizing an access control security solution, SmartChoice’ unique platform hard and software components is compatible with any type of door.

“We wanted to allow people access to physical spaces without compromising security,” said Basil Stepanov, CTO of SmartChoice. “With our services a key card, RFID readers, or a simple-to-use phone app may grant the user access to a classified area.”

Kabbage, Inc. was expanding to a New York City location and wanted better protection than their current legacy system in their Atlanta, Georgia office. SmartChoice is defining the future of the security industry through groundbreaking, end-to-end solutions. Delivering the world’s best technology, SmartChoice provides access control and video analytics products that consistently outperform the competition. Any security solution they approved would have to be scalable and versatile.

SmartChoice installed a security solution and the benefits of the implemented solution have been substantial. SmartChoice’ systems engineers designed and provided an infrastructure solution that was customized specifically for Kabbage, Inc. business needs, including low voltage cabling to each door. The new location is split between two floors, allowing for a stairwell access point on each floor, in addition to the main, back, and side doors. The card readers have a Bluetooth option and motion sensors were installed, which was a huge improvement. For further protection and security of the workplace, a camera was positioned at the entrance to see who comes and goes. Kabbage, Inc. was extremely pleased with the professionalism of SmartChoice’ service engineer’s work and the access control system they were provided with, and wants to upgrade their office in Atlanta, Georgia.

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

SmartChoice a leading technology provider, today announced that Smart Tile, a convenient new feature that lets business owners view essential information through “one pane of glass” in one simple spot, is available to the public. Smart Tile is integrated with user’s OMNI Portal and Security solutions to display a dashboard of multiple tiles, each containing various information. The tiles present live video feeds, call volume, bandwidth usage, and network status, while also providing supplementary pages for each segment along with enterprise call history and card access reports.

Today, monitoring solutions are needed more than ever due to huge increases in infrastructure complexity, growth in cloud technology, and demands for a better user experience for digital business applications. Smart Tile offers a high degree of visibility and scalability, helping solve problems that come with multiple networks and geographical separation. By allowing users to visualize multiple applications in one location, network management becomes simplified.

“Smart Tile greatly simplifies the process of searching your data. You can set up alerts to notify you when potential threats arise. With Smart Tile, you get all of your data in one location.”

– Jarrett Wolfe
Partner, SmartChoice

Smart Tile covers everything from server support and monitoring to complete operating system management and consulting. Get the most out of your data by monitoring, managing, visualizing, archiving, analyzing, and receiving alerts. Gain extended insight into your network with enterprise-class network monitoring, alerting, and analysis.

“Monitor your entire IT infrastructure, quickly sort data, or analyze your bandwidth with Smart Tile. Smart Tile helps organizations that use SmartChoice services make better business decisions with data collection and network analysis. Our services cover everything from server support and monitoring to network traffic and bandwidth monitoring. Use our real-time dashboards that automatically update as you add or remove servers and infrastructure.”

– Basil Stepanov
CTO, SmartChoice

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306