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New York, New York, May 12, 2021 – SmartChoice (SmartChoice) announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Smart Direct Routing as a 2021 Unified Communications Product of the Year Award winner.

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SmartChoice announces its Smart Contact Center to a ready marketplace. Already supporting thousands of enterprises globally, SmartChoice continues its business communications insight with a product that’s poised to change the industry. How so? The service offers a fully customizable contact center designed to suit the specific needs of each company it serves.

NEW YORK (February 4, 2021) – The way people communicate in the workplace has shifted dramatically over the years. The current pandemic has added an extra layer of complexity to corporate internal communication and team interaction. Resources like Microsoft Teams have made global communications easier. However, many enterprises find themselves spending more resources on communication tools such as Teams.

Today, SmartChoice announces Smart Direct Routing.  Through Smart Direct Routing, enterprises have the opportunity to make the most out of their Microsoft Teams PBX licenses while layering on additional features along with industry-leading disaster recovery and 24x7x365 U.S. based support. Users can make and receive calls on Teams compatible desk phones and their mobile devices while enterprises can reduce operating expenses by paying for only what is needed versus purchasing individual calling plans from Microsoft on a 1:1 ratio.

“The pandemic has deepened our relationships with our partners,” said Jarrett Wolfe, CEO. “This has contributed to us finding new ways to develop new solutions that are not only cost-effective but efficient and sustainable. Smart Direct Routing is not only a testament to our dedication to our clients but our commitment to evolve and provide forward-thinking innovations for the modern workforce.”

Direct routing offers an excellent alternative to relying exclusively on the Microsoft environment for phone conversations. Through Smart Direct Routing, SmartChoice uses proprietary software to streamline call paths, leading to better usage coupled with white-glove service at a fraction of the cost.

Smart Direct Routing is the future of enterprise voice communication platforms. In addition to its cost-effective approach, SmartChoice’s proprietary routing is redefining global collaboration. Through the recent integration with Zoom BYOC, SmartChoice offers the same technology and services provided to Microsoft Teams users, but through Zoom’s video and phone communications platform.

For more information regarding Direct Routing from SmartChoice, visit our website at https://smartchoiceus.com/smart-direct-routing/.

About SmartChoice

SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers.  Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide.

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SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

Smart Contact Center Honored for Delivering Exceptional IP Communications Solutions

New York, NY, November 9, 2020 – SmartChoice (SmartChoice) announced today that they have been named an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2020.

Basil Stepanov, SmartChoice’s Chief Technology Officer, states, “Our all-in-one cloud-based Smart Contact Center’s array of features uses real-time data to empower agents and businesses to deliver outstanding customer service.  Our integrated queues have led our multifaceted solution to help numerous call centers turn callers into customers.”

Stepanov continued, “We’re extremely excited to be awarded for the fifth time in a row by TMC.  Customized to the needs of your business, our reliable, secure, and customer-focused Smart Contact Center removes digital barriers to deliver a smarter customer experience.”

As COVID-19 swept the nation, multiple companies partnered with SmartChoice to maintain their momentum of providing best-in-class customer service.  Healthcare, a crucial industry during the peak of the pandemic, required robust tools and features to keep up with their patients’ demands, challenging SmartChoice to continue innovating its Smart Contact Center – a feat that the company championed.

Robert Parkinson, Chief Financial Officer of Turning Point Inc. stated, “Our call center receives 150 to 200 calls daily from potential clients who need alcohol and drug treatment. Implementing the SmartChoice software has significantly improved our ability to connect with our potential clients and get them the help they need faster.”

Parkinson continued, “We’ve achieved a higher customer service level through flexible and smart call routing protocols, ease of use, analytics, and specialty call disposition programming. Our business is not managing a phone system. It is saving lives – and SmartChoice has enabled us to keep our eyes on our mission.”

Businesses must turn to less traditional channels to provide a better customer experience.  What differentiates SmartChoice from the rest is their ability to act as consultants to their clients, providing informed guidance on ensuring organizational efficiency through their technology and award-winning ‘White Glove Service.’  Their multi-channel Smart Contact Center not only benefits customers and agents, but managers, executives, and business owners as they view the operations of their business in real-time.

Echoing Robert Parkinson’s testimonial, some of the Smart Contact Center’s most dynamic features also include sentiment analysis, CRM and UC integration, open platform APIs, agent summaries, call statistics, and live queues, to name a few.

“Congratulations to SmartChoice for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications.  SmartChoice has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers,” states Rich Tehrani, CEO, TMC.

The 2020 INTERNET TELEPHONY Hosted VoIP Excellence Award winners will be published on the INTERNET TELEPHONY magazine online.

About SmartChoice

SmartChoice is a technology company based out of New York City with a unique portfolio of solutions including UCAAS, collaboration, software and analytics, dedicated contact centers, security, infrastructure, and managed connectivity. Through its unsurpassed white-glove service and 24x7x365 U.S. based support, it has grown to become one of the largest award-winning PBX/SIP providers in North America.  For more information, please visit smartchoiceus.com.

SmartChoice Contact:

Vanessa Caro
Brand Strategist
[email protected]

TMC Contact:

Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
[email protected]