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SmartChoice announces its Smart Contact Center to a ready marketplace. Already supporting thousands of enterprises globally, SmartChoice continues its business communications insight with a product that’s poised to change the industry. How so? The service offers a fully customizable contact center designed to suit the specific needs of each company it serves.

NEW YORK (February 4, 2021) – The way people communicate in the workplace has shifted dramatically over the years. The current pandemic has added an extra layer of complexity to corporate internal communication and team interaction. Resources like Microsoft Teams have made global communications easier. However, many enterprises find themselves spending more resources on communication tools such as Teams.

Today, SmartChoice announces Smart Direct Routing.  Through Smart Direct Routing, enterprises have the opportunity to make the most out of their Microsoft Teams PBX licenses while layering on additional features along with industry-leading disaster recovery and 24x7x365 U.S. based support. Users can make and receive calls on Teams compatible desk phones and their mobile devices while enterprises can reduce operating expenses by paying for only what is needed versus purchasing individual calling plans from Microsoft on a 1:1 ratio.

“The pandemic has deepened our relationships with our partners,” said Jarrett Wolfe, CEO. “This has contributed to us finding new ways to develop new solutions that are not only cost-effective but efficient and sustainable. Smart Direct Routing is not only a testament to our dedication to our clients but our commitment to evolve and provide forward-thinking innovations for the modern workforce.”

Direct routing offers an excellent alternative to relying exclusively on the Microsoft environment for phone conversations. Through Smart Direct Routing, SmartChoice uses proprietary software to streamline call paths, leading to better usage coupled with white-glove service at a fraction of the cost.

Smart Direct Routing is the future of enterprise voice communication platforms. In addition to its cost-effective approach, SmartChoice’s proprietary routing is redefining global collaboration. Through the recent integration with Zoom BYOC, SmartChoice offers the same technology and services provided to Microsoft Teams users, but through Zoom’s video and phone communications platform.

For more information regarding Direct Routing from SmartChoice, visit our website at https://smartchoiceus.com/smart-direct-routing/.

About SmartChoice

SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers.  Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide.

View source version on businesswire.com.

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

Smart Contact Center Honored for Delivering Exceptional IP Communications Solutions

New York, NY, November 9, 2020 – SmartChoice (SmartChoice) announced today that they have been named an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2020.

Basil Stepanov, SmartChoice’s Chief Technology Officer, states, “Our all-in-one cloud-based Smart Contact Center’s array of features uses real-time data to empower agents and businesses to deliver outstanding customer service.  Our integrated queues have led our multifaceted solution to help numerous call centers turn callers into customers.”

Stepanov continued, “We’re extremely excited to be awarded for the fifth time in a row by TMC.  Customized to the needs of your business, our reliable, secure, and customer-focused Smart Contact Center removes digital barriers to deliver a smarter customer experience.”

As COVID-19 swept the nation, multiple companies partnered with SmartChoice to maintain their momentum of providing best-in-class customer service.  Healthcare, a crucial industry during the peak of the pandemic, required robust tools and features to keep up with their patients’ demands, challenging SmartChoice to continue innovating its Smart Contact Center – a feat that the company championed.

Robert Parkinson, Chief Financial Officer of Turning Point Inc. stated, “Our call center receives 150 to 200 calls daily from potential clients who need alcohol and drug treatment. Implementing the SmartChoice software has significantly improved our ability to connect with our potential clients and get them the help they need faster.”

Parkinson continued, “We’ve achieved a higher customer service level through flexible and smart call routing protocols, ease of use, analytics, and specialty call disposition programming. Our business is not managing a phone system. It is saving lives – and SmartChoice has enabled us to keep our eyes on our mission.”

Businesses must turn to less traditional channels to provide a better customer experience.  What differentiates SmartChoice from the rest is their ability to act as consultants to their clients, providing informed guidance on ensuring organizational efficiency through their technology and award-winning ‘White Glove Service.’  Their multi-channel Smart Contact Center not only benefits customers and agents, but managers, executives, and business owners as they view the operations of their business in real-time.

Echoing Robert Parkinson’s testimonial, some of the Smart Contact Center’s most dynamic features also include sentiment analysis, CRM and UC integration, open platform APIs, agent summaries, call statistics, and live queues, to name a few.

“Congratulations to SmartChoice for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications.  SmartChoice has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers,” states Rich Tehrani, CEO, TMC.

The 2020 INTERNET TELEPHONY Hosted VoIP Excellence Award winners will be published on the INTERNET TELEPHONY magazine online.

About SmartChoice

SmartChoice is a technology company based out of New York City with a unique portfolio of solutions including UCAAS, collaboration, software and analytics, dedicated contact centers, security, infrastructure, and managed connectivity. Through its unsurpassed white-glove service and 24x7x365 U.S. based support, it has grown to become one of the largest award-winning PBX/SIP providers in North America.  For more information, please visit smartchoiceus.com.

SmartChoice Contact:

Vanessa Caro
Brand Strategist
[email protected]

TMC Contact:

Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
[email protected]

New York City, NY, April 15, 2019 – SmartChoice a leading provider of global cloud communications and software solutions, today announced that a worldwide, premier brand retailer with hundreds of stores, selected several of SmartChoice’ communication solutions. SmartChoice connected several offices around the world with the goal for efficient global team collaboration, network monitoring through Smart Tile, and to develop specific software products for their brands. A major proponent in the decision-making in selecting SmartChoice as their provider was the ability to not only act as a single point of contact, but to custom tailor services and software to meet their needs. All the company’s telecommunications services remain under one umbrella and therefore, only have one bill for their hundreds of locations. SmartChoice acts as the only point of contact, consolidating all services for hundreds of locations, including, internet, phones, WIFI, credit card machines, people counters, and network monitoring through Smart Tile.

“In the age we live in today with the complexities retailers and enterprise businesses face with ever changing technologies and options, SmartChoice has developed Smart Tile to give customers a full view of their business. From Card Access, to People Counters, Bandwidth management, Voice Analytics, as well as many other Tiles – SmartChoice believes that empowering businesses to see their full technology deployment through One Pain of Glass allows them to fully utilize their IoT devices,” says Basil Stepanov, CTO at SmartChoice.

To connect their large international workforce to increase work productivity, SmartChoice installed smart solutions and software, which is intuitively designed, fully customizable, easily accessed by multiple devices, and scaled to meet demand. The conversion from a legacy system allows the company to advance into a full-featured phone service on existing network infrastructure, which reduces operational costs and maintenance. The brand had been notified by Verizon and other carriers that they were no longer providing service in their locations, thus leaving sites with no phone lines. SmartChoice installed E-POTS lines and helped the company migrate from traditional copper to IP-based lines.

SmartChoice’ proprietary Smart Tile allows businesses to view essential information through “one pane of glass” in one distinguished location. Utilizing Smart Tile is a strategic move for the brands to see financial growth and have a competitive advantage. This new software present live video feeds, call volume, bandwidth usage, and network status, while also providing supplementary pages for each segment along with enterprise call history and card access reports. This is an incredible asset for this business, whose employees work in various locations or remotely.

Smart Tile Development:

 

The data analytics tile is used to provide a real-time, color-coded list of up or down host totals and the status for each one. The retailer uses this to monitor the up/down status of each host, or easily add a new host using an IP address. The software extracts data from the holding company’s existing Cisco call manager and converts it into reports that measure, review, and interpret the results of call center campaigns. The goal of this development is for the company to extract raw data and then import that data into Excel for further analysis.

The service analytics tile displays a convenient dashboard to easily access information and track IP devices in one place, with a color-coded host and server list and interactive ping history graphs

Furthermore, the voice analytics uses custom parameters to locate previous call participants and timeframe statistics from a comprehensive archive that includes each store location. SmartChoice draws information from their call manager to survey and provide statistics on the caller and destination number, date and time, duration, and answer status.

Queue stats is used to track worldwide call queue groups to survey answered and unanswered incoming call percentages as well as call data to measure large numbers of operational statistics.

A final piece of software the retailer installed is voice statistics, providing details of recent inbound call volumes and now use a single solution, from one telecommunication provider. Using a single network to carry voice and data, there is an inherent reduction in overall business expenditures. SmartChoice’s other voice and data deployments include creating custom dashboards to integrate with the company’s existing call manager to monitor queue calls.

Smart Tile is the protective guardian and watchful eye of their voice and data networks. It proactively monitors, maintains and troubleshoots the integrated data circuits and Smart Tile helps with efficiencies within their IT department. This provides the retail industry with reliable voice solutions, data protection, and software for in-store/network security.

About SmartChoice

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients. SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support. One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoices Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306

New York City, NY, January 31, 2019 — SmartChoice today unveils new, full service retail voice and software solutions, which offers businesses an unprecedented number of applications to power their customer experience and save on monthly costs. Retail’s BIG Show – the flagship event of the National Retail Federation – was held at the Jacob K. Javits Convention Center in New York, where more than 40,000 attendees from the global retail community attended. A retail company must maintain an effective communication system with the ultimate goal to provide exceptional customer service and create relationships with customers. Internal communication is a simple issue to fix yet remains one of the major factors of retail failure. SmartChoice acts as a single point of contact, consolidating all services that a store needs, including, internet, phones, WIFI, credit card machines, people counters, and network monitoring through Smart Tile.

“Smart Tile greatly simplifies the process of searching your data. You can set up alerts to notify you when potential threats arise. With Smart Tile, you get all of your data, from all IOT devices, in one location.”” – Jarrett Wolfe

SmartChoice, a single-source provider for all telecommunications needs including software and hardware, is perfect for emerging retail businesses that have a strict budget. Retail stores are constantly changing and would have the freedom to upgrade their systems to match their dynamic. The retail industry requires reliable voice solutions, data protection, and software for in-store/network security. With SmartChoice’ redundant Internet solutions, retailers can continue to stay connected to customers, promote sales offers, and even provide complementary in-store Internet access. Smart Chat++, proprietary employee collaboration chat software, is also available to provide immediate answers to customer’s most important inquiries.

Smart Tile provides retailers with the ability to integrate solutions such as video surveillance, people counters, and presence trackers to ensure the highest level of security for the business. Smart Tile covers everything from server support and monitoring to complete operating system management and consulting. The solution allows businesses to gain extended insight into their network with enterprise-class network monitoring, alerting, and analysis. Smart Tile features customizable, programmed tiles to feature local and international spaces and display a comprehensive, worldwide landscape of the company. There are also many advantages, including ease of use, scalability for a growing business, and business unification. SmartChoice’ technology has not only increased capabilities but offered significant savings of communication services to a point where practically any business can take full advantage of them. SmartChoice has made it possible for small and large businesses to obtain these telecommunication features.SmartChoice has a global presence couples with Smart Hands to provide a wide range of support with a full scope of services. Through SmartChoice’ Smart Hands service, highly trained and experienced systems engineers provide assistance for remote management, custom installations, and equipment troubleshooting.

“In the digital age that we live in today, it could be the right time to evaluate your company’s voice needs and see how SmartChoice, and all its platforms and features, can boost your retail business productivity while saving money.” says Basil Stepanov, CTO at SmartChoice.

About NRF

The National Retail Federation is the world’s largest retail trade association. Based in Washington, D.C., NRF represents discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants, and internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private-sector employer, supporting one in four U.S. jobs — 42 million working Americans. Contributing $2.6 trillion to annual GDP, retail is a daily barometer for the nation’s economy. NRF.com

About SmartChoice

SmartChoice acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SmartChoice provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

For more information, visit www.smartchoiceus.com

SmartChoice Contact:
Elisa Caro
Chief Revenue Officer
[email protected]
212-660-7306