Your clients’ network data is trapped in your vendor’s dashboard It’s the week before a quarterly business review. Your client wants to see uptime by site, the outages you handled and how fast you closed them. The data exists. It’s sitting in your monitoring vendor’s dashboard, in a format you can’t reshape, behind a login
Tag: ITSM
Automated Ticket Creation: Why Your Team Should Never Type an Outage Twice
Automated Ticket Creation: Why your team should never type an outage twice “Everything gets typed twice. Once in monitoring, once in our ticket system.” If that sentence sounds familiar, you are not alone. For most IT teams managing multiple locations, an outage creates two jobs at once: fix the problem, and document the problem. The