Your Monitoring Tool Told You It’s Down. Now What? “It tells me something’s down. Then I still have to call the carrier.” If you run IT for a multi-location business, you’ve said some version of this sentence more times than you’d like. SolarWinds, PRTG, Auvik, whatever sits on your NOC screen right now, it’s very
Tag: automated carrier ticketing
Carrier Ticket Automation: How ACTA Gets Your Circuit Repairs Moving Faster
Carrier Ticket Automation: How ACTA Gets Your Circuit Repairs Moving Faster Anyone who has managed multi-location connectivity knows the drill. A circuit goes down, and before your team can even start troubleshooting the fix, someone has to call the carrier, navigate an IVR menu, wait on hold, and repeat the same details (circuit ID, site