SmartTile 2.0 vs. WhatsUp GoldA long-running network monitor, compared with a platform that also works the carrier.
Looking for a WhatsUp Gold alternative? WhatsUp Gold is an established network monitor with good SNMP, NetFlow and reporting. SmartTile 2.0 monitors too, then opens the ticket in your own system, works the carrier and closes the loop when service is verified back up.
Looking for a WhatsUp Gold alternative?
If you want an established monitor with discovery, maps and SLA reporting, WhatsUp Gold covers that well. If your team loses hours after the alert, SmartTile 2.0 automates the ticket, the carrier and the close-out. Our review found 0 of 12 carrier automation features in WhatsUp Gold.
- Good SNMP, NetFlow and device health monitoring
- Network discovery and neighbour mapping
- SLA reporting, dashboards and maps
- Maintenance windows and ServiceNow sync
- Carrier tickets opened, followed up and closed across 60+ carriers
- Full configuration backup, diff and change tickets
- Full Meraki support and scheduled fleet firmware updates
- IP address management and location-based alert routing
What happens when a circuit goes down
The biggest difference is the work that follows the alert. Here is who does it.
SmartTile 2.0 vs. WhatsUp Gold, category by category
Features fully included in each category. SmartTile 2.0 covers 122 of 122; WhatsUp Gold fully covers 21.
| Category | SmartTile 2.0 | WhatsUp Gold |
|---|---|---|
| Real-time monitoring and diagnostics | 15 / 15 | 7 |
| Smart alerting and escalation | 9 / 9 | 2 |
| Remote access and device management | 8 / 8 | 0 |
| CarrierAutomate carrier ticket automation | 12 / 12 | 0 |
| ServiceAutomate ITSM sync | 8 / 8 | 1 |
| DeviceAutomate: firmware, access, endpoints | 25 / 25 | 1 |
| CloudAutomate: AWS, Azure, DigitalOcean | 14 / 14 | 1 |
| Visualization and reporting | 11 / 11 | 5 |
| Documentation, training and knowledge | 6 / 6 | 0 |
| Platform and security | 8 / 8 | 4 |
| Business model and partner programs | 6 / 6 | 0 |
| Total (122) | 122 | 21 |
Where the two products differ
A selection of features from the comparison grid, including areas where WhatsUp Gold is strong.
| Feature | SmartTile 2.0 | WhatsUp Gold |
|---|---|---|
| SNMP v2c / v3 polling and bulk discovery | Included | Included |
| NetFlow traffic analytics | Included | Included |
| SLA reports with breach detection | Included | Included |
| ServiceNow bi-directional sync | Included | Included |
| Configuration backup, diff and change ticket | Included | Partial |
| Cisco Meraki: devices, licenses, VPN, firmware | Included | Partial |
| Scheduled fleet firmware updates | Included | Partial |
| IP address manager (IPAM) | Included | Not included |
| Multi-tenant company scoping | Included | Partial |
| Location-based alert routing | Included | Not included |
| Auto-open carrier ticket on hard-down | Included | Not included |
| Voice automation across 60+ internet carriers | Included | Not included |
| 10-attempt carrier ticket guarantee | Included | Not included |
| Automatic RFO lifecycle | Included | Not included |
| Auto-close carrier ticket on restoration | Included | Not included |
How to choose, and how the pricing differs
WhatsUp Gold may suit you better if you want a familiar monitor with device-based or point-based licensing, and your team is happy to handle tickets and carriers itself.
Your team monitors many sites and circuits, and spends too much time opening tickets, calling carriers and chasing updates after an outage.
WhatsUp Gold offers device-based and point-based licensing, depending on the edition. Most list prices are not published.
One plan with every feature included: a platform license, a per-device fee and a per-circuit fee for carrier automation, with no per-location fee.
SmartTile 2.0 vs. WhatsUp Gold: common questions
Is SmartTile 2.0 a good WhatsUp Gold alternative?
It depends on the problem you want to solve. WhatsUp Gold detects and alerts, with discovery and maps. SmartTile 2.0 also monitors, but it is built to carry the outage on through the ITSM ticket and the carrier ticket to a verified fix.
What does WhatsUp Gold do well?
SNMP and NetFlow monitoring, network discovery and maps, SLA reporting and maintenance windows.
Does WhatsUp Gold open carrier tickets?
Our review of publicly available information found no automated carrier ticketing in WhatsUp Gold: 0 of the 12 CarrierAutomate features in our comparison. SmartTile 2.0 opens, follows up and closes carrier tickets across 60+ internet carriers.
Do I have to replace WhatsUp Gold to use SmartTile 2.0?
Not necessarily. SmartTile 2.0 works alongside what you already own, and tickets stay in your own system. Bring your current tool list to a demo and we will show you where the two overlap.
How does WhatsUp Gold pricing compare with SmartTile 2.0?
WhatsUp Gold offers device-based and point-based licensing, depending on the edition. Most list prices are not published. SmartTile 2.0 is one plan with every feature included, priced with a platform license, a per-device fee and a per-circuit fee for carrier automation, with no per-location fee.
See SmartTile 2.0 work an outage from detection to verified fix.
Bring your current tool list. We will map your devices, carriers and ITSM system and show you exactly what SmartTile 2.0 takes off your team’s plate.
Comparison based on SmartChoice’s review of publicly available product information as of October 2026 and counts features fully included in each product’s standard offering. Pricing models reflect public information as of November 2026; confirm current terms with each vendor. Competitor capabilities change; contact us to report an update. WhatsUp Gold is a trademark of its respective owner and is not affiliated with SmartChoice.
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