SmartTile 2.0 vs. AuvikAuvik shows you the network. SmartTile 2.0 also works the outage through to the fix.
Looking for an Auvik alternative? Auvik is known for auto-generated network maps and configuration backup. SmartTile 2.0 adds what happens next: it opens the ticket in your own system, works the carrier and closes the loop when service is verified back up.
Looking for an Auvik alternative?
If live network maps and easy remote troubleshooting are what you need most, Auvik is a strong choice. If your team loses hours after the alert, SmartTile 2.0 automates the ticket, the carrier and the close-out, and adds cloud server monitoring. Our review found 0 of 12 carrier automation features in Auvik.
- Auto-generated network maps and neighbour discovery
- Configuration backup
- UniFi, Meraki and FortiGate visibility
- ConnectWise Manage integration and a reseller-friendly model
- Carrier tickets opened, followed up and closed across 60+ carriers
- AWS, Azure and DigitalOcean servers as first-class devices
- Full IP address management
- Location-based alert routing and Infrastructure Vault document storage
What happens when a circuit goes down
The biggest difference is the work that follows the alert. Here is who does it.
SmartTile 2.0 vs. Auvik, category by category
Features fully included in each category. SmartTile 2.0 covers 122 of 122; Auvik fully covers 27.
| Category | SmartTile 2.0 | Auvik |
|---|---|---|
| Real-time monitoring and diagnostics | 15 / 15 | 6 |
| Smart alerting and escalation | 9 / 9 | 2 |
| Remote access and device management | 8 / 8 | 2 |
| CarrierAutomate carrier ticket automation | 12 / 12 | 0 |
| ServiceAutomate ITSM sync | 8 / 8 | 1 |
| DeviceAutomate: firmware, access, endpoints | 25 / 25 | 4 |
| CloudAutomate: AWS, Azure, DigitalOcean | 14 / 14 | 0 |
| Visualization and reporting | 11 / 11 | 3 |
| Documentation, training and knowledge | 6 / 6 | 0 |
| Platform and security | 8 / 8 | 6 |
| Business model and partner programs | 6 / 6 | 3 |
| Total (122) | 122 | 27 |
Where the two products differ
A selection of features from the comparison grid, including areas where Auvik is strong.
| Feature | SmartTile 2.0 | Auvik |
|---|---|---|
| SNMP v2c / v3 polling and bulk discovery | Included | Included |
| NetFlow traffic analytics | Included | Included |
| Auto-generated network diagrams (SVG / PDF) | Included | Included |
| Configuration backup, diff and change ticket | Included | Included |
| Cisco Meraki: devices, licenses, VPN, firmware | Included | Included |
| Ubiquiti UniFi auto-import and sync | Included | Included |
| ConnectWise Manage | Included | Included |
| AWS, Azure and DigitalOcean servers as first-class devices | Included | Not included |
| Location-based alert routing | Included | Not included |
| Auto-open carrier ticket on hard-down | Included | Not included |
| Voice automation across 60+ internet carriers | Included | Not included |
| 10-attempt carrier ticket guarantee | Included | Not included |
| Automatic RFO lifecycle | Included | Not included |
| Auto-close carrier ticket on restoration | Included | Not included |
How to choose, and how the pricing differs
Auvik may suit you better if network mapping, in-app remote access and MSP network visibility are your priorities, and your team is happy to handle carriers itself.
Your team monitors many sites and circuits, and spends too much time opening tickets, calling carriers and chasing updates after an outage.
Auvik prices by billable devices, with volume tiers. Access points, printers and similar devices are generally not billable. Auvik does not publish its prices.
One plan with every feature included: a platform license, a per-device fee and a per-circuit fee for carrier automation, with no per-location fee.
SmartTile 2.0 vs. Auvik: common questions
Is SmartTile 2.0 a good Auvik alternative?
It depends on the problem you want to solve. Auvik maps and monitors your network and alerts your team. SmartTile 2.0 also monitors, but it is built to carry the outage on through the ITSM ticket and the carrier ticket to a verified fix.
What does Auvik do well?
Auto-generated network maps, configuration backup, UniFi and Meraki visibility, and in-app remote access to network devices.
Does Auvik open carrier tickets?
Our review of publicly available information found no automated carrier ticketing in Auvik: 0 of the 12 CarrierAutomate features in our comparison. SmartTile 2.0 opens, follows up and closes carrier tickets across 60+ internet carriers.
Do I have to replace Auvik to use SmartTile 2.0?
Not necessarily. SmartTile 2.0 works alongside what you already own, and tickets stay in your own system. Bring your current tool list to a demo and we will show you where the two overlap.
How does Auvik pricing compare with SmartTile 2.0?
Auvik prices by billable devices, with volume tiers. Access points, printers and similar devices are generally not billable. Auvik does not publish its prices. SmartTile 2.0 is one plan with every feature included, priced with a platform license, a per-device fee and a per-circuit fee for carrier automation, with no per-location fee.
See SmartTile 2.0 work an outage from detection to verified fix.
Bring your current tool list. We will map your devices, carriers and ITSM system and show you exactly what SmartTile 2.0 takes off your team’s plate.
Comparison based on SmartChoice’s review of publicly available product information as of October 2026 and counts features fully included in each product’s standard offering. Pricing models reflect public information as of November 2026; confirm current terms with each vendor. Competitor capabilities change; contact us to report an update. Auvik is a trademark of its respective owner and is not affiliated with SmartChoice.
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